I recently had the pleasure of staying at Hotel Golden Emerald, and it was an outstanding experience. The rooms were exceptionally comfortable, clean, and well-maintained, offering a luxurious vibe. The staff's hospitality was truly commendable. A special mention goes to Guru at the reception desk, whose professionalism and friendly demeanor made our stay even more enjoyable. He was incredibly helpful and ensured that all our needs were met promptly. The entire staff was cooperative and dedicated to providing exceptional service. Their commitment to guest satisfaction truly stood out and made us feel right at home. If you’re looking for a perfect combination of excellent service, cozy accommodations, and a helpful team, Hotel Golden Emerald is the place to be. Highly recommended! Rating: ⭐⭐⭐⭐⭐

Overall, my stay at the hotel was good, and most of the staff members were polite and helpful, except for one lady at the reception whose behavior was extremely rude and arrogant. There were several unpleasant incidents with her, but I would like to highlight one in particular: I had ordered food from outside and requested utensils from the reception. When I spoke to this lady, she told me there were no utensils available as the hotel was fully booked. I politely said I could wait 10–15 minutes, but she arrogantly replied that she could not manage and could not provide me with any. When I asked what I should do, she dismissively said she didn’t know and couldn’t do anything, even adding that she herself eats food with her hands and chapati, implying I should do the same. Such an attitude was extremely unprofessional and left me disappointed. While the overall stay and service from other staff were very good, this particular individual’s behavior made the experience unpleasant.

Breakfast no verities, tea and coffee no taste

Worst hotel ever

So bad that's experience and was room I have booked this price his was aks extra charge and extra money hi was can't accept the app booking price and booking hi ask a charge for Money in extra change may room bot applicable I was told him change may room hi ask not avelaibel I have booked deluxe room his givet to small aco room it's was very bad may money are just west app is facke that's the price and hotel his can't responsible to app booking cant privecy and can't the good staf can't help properly TV not working WIFI not working washroom dam shit room can't clining properly and room was so bad condition app just hold a call can't help properly and can't ans his can't action or help to time just ignore it the problem fuck that's aap and his hotel facke diteals

DO NOT GO HERE. I'm not sure why it's called a hotel because it is NOT hotel-like at all. By far the most pathetic rooms I've been in, and I'm a rather frequent Oyo user so my standards are basically "I'm okay as long as you're not trying to kill me." And this place felt like it was trying to kill us for sure. There's black mold on the walls and the curtains. Used condoms under the bed. Random nails sticking out of the walls. The false ceiling is falling off in parts, there's old chewing gum spat out and lying in the bathroom, and the cupboard has broken shelves inside. You'll find the elevator not working most times and the intercom doesn't work either so you have to go down to the reception to tell them that the damn elevator isn't working. Then they hand-crank some generator-like thing which starts extremely loud Shaktiman sounds in its Herculean effort to get the elevator working. The elevator cabin somehow goes a few inches lower the moment you step in and if you're lucky you have a LOUD, rickety but otherwise uneventful trip up to your floor. If you're not lucky - I don't want to think about what could happen. Do NOT ask for water bottles here, they charge extra for giving you drinking water. There's free non-bottled water but I'm pretty confident you'd be risking your life if you attempt drinking that. Overall, definitely do yourself a favour and SKIP THIS PLACE.

I had a very disappointing experience at FabHotel Prime Golden Emerald. The service was far below expectations — the staff were extremely rude and displayed a complete lack of professionalism throughout my stay. Despite multiple requests, they refused to provide extra pillows, which is a basic amenity any decent hotel should accommodate. Moreover, I faced harassment from the hotel staff itself, simply for trying to park my bike at the hotel premises late at night around 2 a.m., which felt extremely unsafe and unwelcoming. Instead of assisting a guest at that hour, the staff chose to argue and create an uncomfortable situation. Overall, the atmosphere was uninviting and the staff’s attitude was indifferent, making it clear that customer satisfaction is not their priority. I would strongly advise future travelers to consider alternative accommodations if they value respectful treatment and decent service. The rooms are extremely unhygienic and shady with cocroaches in it. The bedsheets are torn with dirty stains on them as well. Would not recommend this hotel to anyone henceforth. Name of the staff was : Aniket, Gaurav.

I had stayed this hotel many times with family and friends when it's name was mint Salsubury park.. And I booked based on past experience. To my surprise the hotel manager Raju spoiled everything.. Once we arrived at the hotel, he directed us to park the car behind hotel without even taking our luggage out.. Then he denied check in due to non availability of photo ID of my children (mine and wife's ID was provided in original).. There was no welcome gesture no empathy and simply asked us to leave..somehow I found ID on cell. Then he allotted us 2nd floor room which was full of cockroaches and mosquito. Letter on 3rd floor room was given which is newly furnished.. Extremely bad experience.. And hotel management should remove this manager as he doesn't even know how to behave with customer.... Rude and arrogant. Though location, price was good, I won't stay here again for sure. (Housekeeping Staff was cooperating though but can't do much as manager was in command)

Very Bad Experience in (February-2025) – Avoid This Hotel! I had a terrible experience with this OYO booking. When I reached the hotel, the property owner demanded an extra ₹800. I called OYO customer service, but they said customers have to pay extra charges, which was very disappointing. The issues with the room were endless: 1. TV not working – The recharge was unpaid. 2. Bathroom door not locking – No privacy. 3. Very small room – Not as shown in the pictures. 4. Broken furniture – Everything looked damaged. 5. No blanket provided initially – Had to call multiple times to get one. 6. No towel in the room – Basic amenities missing. 7. No soap provided – Had to ask separately. 8. No geyser – No hot water available. I regret booking this hotel. OYO should take strict action against such properties. I do not recommend staying here!

Terrible Experience Wouldnt Recommend I recently stayed here for 3 nights, and it turned out to be a complete nightmare. The room was extremely dirty, and shockingly, the bed sheets hadnt been changed for over a month. Despite repeatedly requesting the staff to change the bedsheets and pillow covers, they charged me extra for it. To make matters worse, the fresh linens they provided were also dirty and had a terrible smell. The bathroom was in a horrible conditionunclean and poorly maintained. There was a severe staff shortage, with only one person managing everything, leading to poor service overall. The water shortage at night was especially frustrating and made the stay even more uncomfortable. I would strongly advise against staying here, as the hygiene, service, and basic facilities are far below acceptable standards.