Horrible experience with changes in our booking. The alternative hotel was in a cey poor condition and quite away from the original hoteal. We are never staying with you.

There is no restaurant. They get it from some other hotel and charge heavily. Then why person shouldnt do swiggy if he has to order from outside. It is not fab hotel but tie up. Photo shows fab hotel but it is actually lodge

Overall, my stay at the hotel was good, and most of the staff members were polite and helpful, except for one lady at the reception whose behavior was extremely rude and arrogant. There were several unpleasant incidents with her, but I would like to highlight one in particular: I had ordered food from outside and requested utensils from the reception. When I spoke to this lady, she told me there were no utensils available as the hotel was fully booked. I politely said I could wait 10–15 minutes, but she arrogantly replied that she could not manage and could not provide me with any. When I asked what I should do, she dismissively said she didn’t know and couldn’t do anything, even adding that she herself eats food with her hands and chapati, implying I should do the same. Such an attitude was extremely unprofessional and left me disappointed. While the overall stay and service from other staff were very good, this particular individual’s behavior made the experience unpleasant.

Hotel is clean and rooms are good enough. But service is not so good. Major issue is about toilet lid which is a fault in construction of all rooms, it doesn't stay open, if you are using the toilet seat, lid falls on your back, that's irritating and unhygienic. Other minor things like bath stool was broken, there is a small kettle but no tea coffee sachets, drinking water bottles are available but have to call reception 2-3 times to get it, food is ok-ok not to expect anything tasty, the wooden platform under the tv was broken such that could fall off from the wall anytime, the table was also wall attached so not very strong, no chair, fan makes continuous noise because it rubs against the pop ceiling when switched on, telephone in the room was not working. So summarizing, the hotel is good if you just want a place to crash for a night or two in low price; but not a good choice if you expect comfort and convenience.

Had booked stay at Fab Hotels Shourya Residency Kothrud Pune from Jan 16 2026 to Jan 19 2026 (OIWNK9). The staff at the reception and hotel is really untrained. We reached from Mumbai at 11am and the checkin time was 12pm she asked me to pay Extra charges for early checkin Rs1500 (even the amount she asked an office boy). Nothing was system generated. Alongwith me were 2 supersenior citizens so even that was not considered for early checkin. Also the rooms were empty hardly any rush at the hotel. However, we had lunch outside and checked in Hotel at 1pm. My booking was for 3 days. However, during first night itself my Father fell down while climbing the Washroom. Yes in the gallery of room photos given in the website they do not show that the washroom entrance people have to climb a very high step. The step was very high and it is just impossible that senior citizens or people with knee pain etc. could climb it. There is not even a handle to hold. My father fell down while climbing it. He suffered injury on his hand finger. Also suffered sudden weakness due to the fall.Though we had booking for 3 days , we checked out the very next morning as we needed to come back and visit Doctor for my Father's injury and weakness. When I called Hotel Phone number for query and refund for genuine reason , I am just kept on hold for 10 each time I called. Am not sure where should I raise complaint on the website and apart from hotel stay we suffered so much of incidental expenses. Like the Tickets booked for next 2 days of Vasantov in Kothrud were wasted. Doctor expenses for his fall and also the mental stress suffered by all of us in family. I hope the Hotel team gets back to me and considers the refund for 2 days atleast. My Booking Confirmation ID OIWNK9

Terrible experience at saraswati I want my refund. I have booked my room at fab hotel sairaj narhe pune your employees rahul told me due to some issues hotel is not accepting any check in at 12th and shifted us to another place no lift was provided. I was travelling with my family. Worst service and response from fab hotel.

"AVOID AT ALL COSTS. This was an utterly horrific and unhygienic experience. The room had a persistent foul odor, and the washroom was infested with worms and visibly filthy. The hotel is nowhere near the "luxury" they advertise and is a complete rip-off. To make matters worse, they charged 100 for a miserable breakfast that took from road side which costs you 30 on the street. Customer support was completely unhelpful. Save your money and book elsewhere; you will regret staying here."

I have a terrible experience of hotel gargi deluxe . They have charged extra 1700 /- rs inspite of informing them to modify my booking and cancel my booking for one day. The hotel staff as well as the executive from fab hotels are adamant on charging the amount . I have requested them many times that I have checked out and modify and cancel my booking for one day . No one is listening and I have been charged the full amount . Rooms are dirty with cockroachs and mosquito there are no cleaning as well . I will not suggest to book this property . Kindly note . If in future they return my amount then i will think to visit again . Very bad experience at my end .

I had a horrible experience. I booked the hotel by calling your IVR number and some executive booked the hotel. I clearly told him that I will be reaching the hotel at 2 am. I also called the hotel reception and informed them that I will be reaching late, i.e. 2 am, to which, they said okay. Upon reaching the hotel, they said that they are sold out and have no rooms available. They said that they have another property 5 kms away from their location and I need to go there and check-in. When I couldn't find a cab after trying multiple times, they said that they will give me a room to stay the night and I need to leave before 11 am as other guests will be coming. I did so, and in the morning, I went to the other property named Nisarg Villa and checked in. It was a shabby place with unclean washroom. Since my booking included breakfast, I asked them for it but he said that the other guy (from the first hotel) has not said anything about breakfast. Upon insisting, he gave me a bowl of poha and a small cup of tea. On the day of checkout, when I asked for the breakfast, he said that breakfast is not provided on the day of checkout. (Like, seriously?). Overall, I had a terrible experience with FabHotels and I would never recommend it to anyone.