Best hotel across the area.!!

The staff were very professional and courteous. The rooms were clean and well-maintained, and the location was excellent.

Nice Hotel

Most worst hotel in my life. I usually stay in multiple hotels pan India as part of my work.. I experienced this hotel as the most worst in my life till date.. I was so unfortunate that I had booked this hotel in a hurry without doing research in details about it.. I had to check out from the hotels only staying one night only though my booking was for 5 nights...The rooms are so small, unhygienic and claustrophobic...even bathrooms are horrible!!!... And the owner/manager is so bad in his behaviour you can't imagine even... His attitude is like that he is doing a huge favour to the customer as if customer didn't pay anything... So bad he is!!!..And I definitely tell that this hotel is completely running a fraud business... I suggest everyone not to do a mistake at all by booking this hotel by any chance... Otherwise, one have to repent for it..

Staff did not provide with towels or toiletries, they said they dont have. Blanket was not provided we had to ask for it

Terrible service and rude on top of that very different from the pictures dirty and even torn bedsheets

Very Poor Service provided by hotel staffs. Room and Washroom are dirty and cleaning not done on daily basis. Bad odour comes from hotel room and there was insects below bed mattress. Very terrible experience. Photos of hotel room posted are modified. Not recommended anyone to stay in this hotel.

Overall rating: 1/5 stars We were thoroughly disappointed with our stay at Fabhotel Heritage Ruby in Kolkata from December 10th to 11th. We had traveled to the city to attend the Bryan Adams concert and were looking forward to exploring the city for a couple of days after that. Unfortunately, our hotel experience was a major letdown. The room allotted to us was a disaster. It was tiny, with damp walls and a general sense of neglect. The AC remote didn't work, and the window had no blinds, only flimsy curtains that offered little privacy. To make matters worse, the fan was non-functional. We felt like we were stuck in a dingy, poorly maintained box. Despite our repeated complaints, the hotel staff seemed completely uninterested in addressing our concerns. They sent someone to check the issues, but when they couldn't fix them, they simply shrugged it off and told us that the fan was "non-repairable." No offer to change our room or provide any alternative solution was made. The hotel's services were equally unimpressive. The reception area was chaotic, and the staff were slow and unhelpful. We waited for over 30 minutes to check in, and the staff seemed more interested in chatting with each other than attending to our needs. To add to our frustration, we paid around ₹1500 for a two-seater room for one night, which we thought was a reasonable price point. However, considering the subpar room quality, pathetic service, and overall dismal experience, we felt utterly cheated. The final insult was during checkout, when we asked the staff to hurry up, and they had the audacity to lecture us on time management. It was a stunning display of incompetence and customer indifference. Overall, our experience at Fabhotel Heritage Ruby was a disaster. We would not recommend this hotel to anyone and would advise others to avoid it at all costs. The hotel's management needs to take serious steps to address the issues with their rooms and services, or risk losing customers altogether.

1 Star – WORST Check-In Experience EVER | Highly Unprofessional & Intimidating Staff I had one of the worst hotel experiences of my life at FabHotel Lake Side View, Topsia between 9th to 13th July — and as a hotelier with over 25 years in the hospitality industry, I’ve never witnessed such unprofessionalism and outright rude, intimidating behavior. Despite having paid in full, well in advance, the front desk staff hesitated to hand over the room upon arrival at 9:00 PM — which is well past standard check-in time. Initially, we were given a room that was unclean and clearly not ready. After waiting for an entire hour, the counter staff admitted they had already allotted our confirmed room to someone else. I witnessed them repeatedly call the person occupying OUR room, asking them to vacate it ASAP. I reached out to the FAB Helpline twice, only to be met with a confusing and broken IVR system. Finally, a customer care executive assured me that our room was indeed confirmed and we only needed to collect the keys from the reception. She even called the hotel directly to confirm — only for the hotel staff to shamelessly deny the whole situation. When I confronted the staff, they suddenly handed me a different room key — something they could’ve done an hour earlier. But what followed next was completely unacceptable: The receptionist turned aggressive, warning me in a threatening tone, “This is Kolkata, you can do whatever you want. Jo ukhaadna hai ukhaad lo, koi farak nahi padta.” This kind of rowdy street-level intimidation is beyond disgraceful, especially in the hospitality industry. Shocking. Unprofessional. Unsafe. If this is the level of service and behavior FAB allows under its brand name, it seriously raises concerns about the quality control and accountability within their network. STAY AWAY from this hotel if you value your time, safety, and basic hospitality standards.