Had issues with the initial room booked.After several conversations over phone for more than 2 hrs, got this room upgraded. Service level should be improved a lot as putting the customer into trouble after a long travel is not appreciated.

There was a tariff issue from the F&B end; otherwise, the hotels location and hygiene were good.

A beautiful hotel, very helpful and courteous staff. The breakfast was very good. Clean and comfortable rooms. The sleep quality in the room was very good. Modern bathroom facilities. Overall it was a very good experience.

Service was all in all good. But it was little bit over priced compared to the quality of rooms provided. But it is recommended one.

Service was very worst. staff was very arrogant , aggressive and very argumentative. Better to stay away from such hotels.Not ready bto keep luggage .Asking to keep in lobby on our own responsibility.

- Good with friends only. - I can't recommend for family cause of no parking and inner location. - Manager was really helpful. - Rooms were clean and big. - Nearby gym was opened upto 10.00pm with loud music also people were drinking around the stairs there. Overall stay in case of emergency only.

booked this hotel as it was the only one near the examination centre where my son was appearing. We had driven from Mumbai to Nashik. Upon reaching the hotel, the parking area was congested, and we received little to no assistance from the hotel employees as we navigated the parking conundrum. The morning receptionist was very uncooperative, condescending, and disdainful in his tone; it seemed that he was doing us a favour. He looked like he was not at all happy seeing us. There was no smile on his face. He had no training in greeting the guests. Upon discussing the position of our parked car, he rudely and superciliously said that "It's your Mistake, you parked in the wrong position.” We demanded to check the room we had booked and found that the toilet commode was brownish. Upon informing the receptionist, he said, "What can you expect out of a 10-year-old Hotel?". Eventually, we got the room changed. The TV in the room had signal issues. Two staff members tried and changed the faulty setup box, but all was in vain; it was the only excusable issue, as it was probably due to the drizzle. THERE WAS NO HEAVY RAIN. We thought that we could head for a shower before bed, but alas, there was no hot water. We raised a query at the reception and requested hot water. The staff told us to run the tap for 10 minutes. We ran it longer, but to no avail. We had booked and paid for an included breakfast, which we could not have as we left the hotel early for the Exam Centre. We requested a cup of tea before leaving for the exam centre, but it was told that the hotel could not even arrange for a cup of tea or coffee before 08:00 in the morning. I requested the Hotel and inquired if they could arrange a cup of tea or coffee from outside, but they denied. Although the Infrastructure of the premises is promising, the behaviour of the staff is inexcusable. It is the small things that need to be taken care of. Please find the list of items that I did not like in Room No. 205. 1) Unwashed Curtains with possible fungal growths -The right side curtain at the bottom was soiled with black stains. 2) The TV & Setup box wires were left cluttered. 3) The louvre of the bathroom was broken. 4) A toilet paper roll was not provided. 5) Electric fittings were Untidy. 6) The towels were aged.

Guy taking care is not supportive. Doesn't care about customer service he goes by his rule book. One of biggest red flag he was smoking green stuff. Room are not clean cigrate buds under bed and behind sofa. bathrooms are proper. Soap towels or any toiletries were not provided. Guys please don't book her its online scam ....

The hotel looks nothing like in the photos. It is an old lodge and that too was locked when we went there. So we had to book another place instead

Terrible experience with FabHotels and Hotel Om Sai, Nasik Road. We had a confirmed booking with a clearly mentioned check-in time of 3:00 AM, as our train arrived at 2:50 AM. But when we reached the hotel, we were told no rooms were available—they were fully booked. We were left stranded at 4:00 AM in an unknown city with my wife, with no support or alternative provided. Fab Hotels customer care offered nothing but a casual apology and said they would process a refund. Shockingly, they cancelled the booking themselves and refunded less than half the amount paid. This is unacceptable, unsafe, and extremely unprofessional. Would never recommend booking through FabHotels again. If this is how they treat their customers in emergencies, they don’t deserve your trust.