There was a tariff issue from the F&B end; otherwise, the hotels location and hygiene were good.

Had issues with the initial room booked.After several conversations over phone for more than 2 hrs, got this room upgraded. Service level should be improved a lot as putting the customer into trouble after a long travel is not appreciated.

Service was very worst. staff was very arrogant , aggressive and very argumentative. Better to stay away from such hotels.Not ready bto keep luggage .Asking to keep in lobby on our own responsibility.

booked this hotel as it was the only one near the examination centre where my son was appearing. We had driven from Mumbai to Nashik. Upon reaching the hotel, the parking area was congested, and we received little to no assistance from the hotel employees as we navigated the parking conundrum. The morning receptionist was very uncooperative, condescending, and disdainful in his tone; it seemed that he was doing us a favour. He looked like he was not at all happy seeing us. There was no smile on his face. He had no training in greeting the guests. Upon discussing the position of our parked car, he rudely and superciliously said that "It's your Mistake, you parked in the wrong position.” We demanded to check the room we had booked and found that the toilet commode was brownish. Upon informing the receptionist, he said, "What can you expect out of a 10-year-old Hotel?". Eventually, we got the room changed. The TV in the room had signal issues. Two staff members tried and changed the faulty setup box, but all was in vain; it was the only excusable issue, as it was probably due to the drizzle. THERE WAS NO HEAVY RAIN. We thought that we could head for a shower before bed, but alas, there was no hot water. We raised a query at the reception and requested hot water. The staff told us to run the tap for 10 minutes. We ran it longer, but to no avail. We had booked and paid for an included breakfast, which we could not have as we left the hotel early for the Exam Centre. We requested a cup of tea before leaving for the exam centre, but it was told that the hotel could not even arrange for a cup of tea or coffee before 08:00 in the morning. I requested the Hotel and inquired if they could arrange a cup of tea or coffee from outside, but they denied. Although the Infrastructure of the premises is promising, the behaviour of the staff is inexcusable. It is the small things that need to be taken care of. Please find the list of items that I did not like in Room No. 205. 1) Unwashed Curtains with possible fungal growths -The right side curtain at the bottom was soiled with black stains. 2) The TV & Setup box wires were left cluttered. 3) The louvre of the bathroom was broken. 4) A toilet paper roll was not provided. 5) Electric fittings were Untidy. 6) The towels were aged.

Guy taking care is not supportive. Doesn't care about customer service he goes by his rule book. One of biggest red flag he was smoking green stuff. Room are not clean cigrate buds under bed and behind sofa. bathrooms are proper. Soap towels or any toiletries were not provided. Guys please don't book her its online scam ....

The room we received was completely different from what was shown in the images while booking. The AC was not working, and even after multiple requests to the staff, no action was taken. We ended up spending the night without AC, despite paying for it. The bed was extremely hard and uncomfortable — we woke up with back pain the next morning. Overall, the room service was poor and the staff was unresponsive. Definitely not worth the money and not a place I would recommend.

We had booked two rooms, and both were below expectations. The rooms looked nothing like the pictures. In one room, the AC wasn’t working and despite repeated complaints, no action was taken. We had to sleep without AC even after paying for it. The beds in both rooms were extremely hard, and we woke up with back pain. The staff was unresponsive and the service was poor. Definitely not worth the money. Would not recommend.

Extremely Disappointed – Misleading Booking & Rude Staff I had a terrible experience at this hotel. When I booked the room online, the pictures and prices shown were completely different from what I got at check-in. The room I was promised was suddenly “unavailable,” and they gave me a much smaller room with a folding bed instead! To make things worse, they demanded extra money if I wanted the room I originally booked. The person who was coordinating with me from the hotel side conveniently switched off his phone when I tried contacting him. Extremely unprofessional behavior! The front desk staff were also very rude and unhelpful, showing no concern for the inconvenience caused. No proper explanation, no apology—just attitude. This place is a scam. Avoid it if you don’t want to ruin your trip. Not worth the stress, money, or time.

The hotel looks nothing like in the photos. It is an old lodge and that too was locked when we went there. So we had to book another place instead