Horrible experience with changes in our booking. The alternative hotel was in a cey poor condition and quite away from the original hoteal. We are never staying with you.

There is no restaurant. They get it from some other hotel and charge heavily. Then why person shouldnt do swiggy if he has to order from outside. It is not fab hotel but tie up. Photo shows fab hotel but it is actually lodge

Overall, my stay at the hotel was good, and most of the staff members were polite and helpful, except for one lady at the reception whose behavior was extremely rude and arrogant. There were several unpleasant incidents with her, but I would like to highlight one in particular: I had ordered food from outside and requested utensils from the reception. When I spoke to this lady, she told me there were no utensils available as the hotel was fully booked. I politely said I could wait 10–15 minutes, but she arrogantly replied that she could not manage and could not provide me with any. When I asked what I should do, she dismissively said she didn’t know and couldn’t do anything, even adding that she herself eats food with her hands and chapati, implying I should do the same. Such an attitude was extremely unprofessional and left me disappointed. While the overall stay and service from other staff were very good, this particular individual’s behavior made the experience unpleasant.

Had booked stay at Fab Hotels Shourya Residency Kothrud Pune from Jan 16 2026 to Jan 19 2026 (OIWNK9). The staff at the reception and hotel is really untrained. We reached from Mumbai at 11am and the checkin time was 12pm she asked me to pay Extra charges for early checkin Rs1500 (even the amount she asked an office boy). Nothing was system generated. Alongwith me were 2 supersenior citizens so even that was not considered for early checkin. Also the rooms were empty hardly any rush at the hotel. However, we had lunch outside and checked in Hotel at 1pm. My booking was for 3 days. However, during first night itself my Father fell down while climbing the Washroom. Yes in the gallery of room photos given in the website they do not show that the washroom entrance people have to climb a very high step. The step was very high and it is just impossible that senior citizens or people with knee pain etc. could climb it. There is not even a handle to hold. My father fell down while climbing it. He suffered injury on his hand finger. Also suffered sudden weakness due to the fall.Though we had booking for 3 days , we checked out the very next morning as we needed to come back and visit Doctor for my Father's injury and weakness. When I called Hotel Phone number for query and refund for genuine reason , I am just kept on hold for 10 each time I called. Am not sure where should I raise complaint on the website and apart from hotel stay we suffered so much of incidental expenses. Like the Tickets booked for next 2 days of Vasantov in Kothrud were wasted. Doctor expenses for his fall and also the mental stress suffered by all of us in family. I hope the Hotel team gets back to me and considers the refund for 2 days atleast. My Booking Confirmation ID OIWNK9

Worst experience in my life Staff is so arrogant and rude Room and bathroom, not clean

Its completely wastage of Money.

Terrible experience at saraswati I want my refund. I have booked my room at fab hotel sairaj narhe pune your employees rahul told me due to some issues hotel is not accepting any check in at 12th and shifted us to another place no lift was provided. I was travelling with my family. Worst service and response from fab hotel.

"AVOID AT ALL COSTS. This was an utterly horrific and unhygienic experience. The room had a persistent foul odor, and the washroom was infested with worms and visibly filthy. The hotel is nowhere near the "luxury" they advertise and is a complete rip-off. To make matters worse, they charged 100 for a miserable breakfast that took from road side which costs you 30 on the street. Customer support was completely unhelpful. Save your money and book elsewhere; you will regret staying here."

You are making fool to customers by taking extra service charges. the same you are not mentioning in invoice also. no any other hotel booking company takes such type of service charge. this is cheating with customer. i had paid extra 273 rupees. i want that money as refund to me.