FabHotel Kinnera Comforts

Compared to some hotels in the vicinity and the the price offered. i would not score this hotel highly. i hurriedly booked this hotel judging from the somewhat misleading photos on the website. the hotel did not have any rules posted on their walls, hence upon inquiring about checkout times, i was informed it was 24 hours (which meant the check in time would be checkout the check out time). i requested a couple of hours grace during checkout but was informed that for any extension there would be a fee, and that for the first 3 hours would be 20 or 25% of the daily non-discounted room rate.\n\nthe room was clean and the television was in good working order. breakfast was included in my hotel payment but i did not know about exclusion criteria, it not stated that bottled water was not part of the complimentary breakfast. the breakfast room was noisy with renovations. inside the breakfast room, there was one old fan to air the large room. i chose my seat to be very close to the fan.\n\ni left the hotel in rush to meet a see friend and was away for a little over a couple of hours. upon my return i was informed that my room keys were with the staff cleaning my room. when i got to my room it was cleaned but the door was left open and all my belongings exposed. the staff were busy cleaning other rooms. i checked my purse and found i was missing my indian currency ( foreign currency was untouched). i spoke with the staff at the reception who said he would make an inquiry. the staff seemed to be lurking wherever i moved and gave me the feeling that i was being monitored.\n\ni moved my belongings to another hotel but returned the next day to checkout and speak to the manager. the first person i was directed to shook his head and hand when i asked if he spoke english or hindi but indicated i wait for the manger. when this 2nd manager arrived, i explained the situation to him. he responded by saying that for the so many number of years that the hotel was in operation, such an incident had not taken place. he suggested to check cctv and asked the gentleman who could 'not speak english' so to show it to me. after switching it on, he realized that the camera(s) for my room was not working. when i asked him about the duration it had been non-functional, he said for the last 2 days and that a request for service had been made. he then asked me why had i not used the hotel safe box. i had no idea there was one and i could not see it written anywhere. he responded by saying it was in the website. he had the same response to my other questions and so i asked him if the fact that the cctv was not working was also written on the website? you can guess his response. i then asked him that his english was quite good, why did he tell me he couldn't speak it? he just smiled.\nin the end i was advised to make a complaint with the police which i did even though i knew the money would not be recovered. i cited the reason that the hotel management did not take sufficient measures to ensure the safety of customers and their belongings. they were renting rooms where the cctv was not working, the staff who probably knew about the cctv malfunction were allowed to enter the rooms and leave the rooms open (leaving the customers belongings exposed) and supervised. at the end the manager promised to rectify the mistakes (although no apology was made) but it seemed that was because he was more focused in not having me write this review.

We were a family of four, and had booked two a/c double rooms for a stay in late july. the location is convenient, as it is very close to the heart of the city and only about 1 km from the railway station and the central bus complex (rtc). but that is pretty much all one could write home about this place. despite the hotel advertising that they offer wi-fi, complimentary breakfast, excellent rooms etc, none of the above was even close to being worth the inr 2000/room/night rent. here are some experiences with our stay:\n1. wi-fi did not work at all for almost 24 hours out of the 48 hours we had booked the rooms for. beyond that, one had to have an individual login id and password to connect to the internet which was device-specific, and would expire in 24 hours (forget re-using the same combination). the router coverage isn't very good in some rooms, and the hotel offered to move us from our a/c rooms to non-a/c rooms so we could connect to wi-fi. cheap tactics.\n2. a/c in one of our rooms did not work for about 6 hours in the afternoon, and if you've been to vizag in july, you'd know how hot and humid it can get. the ceiling fan wasn't an option since it was so noisy, it could've woken up a 90-something partly deaf person taking a nap in their soundproof room located 5 kms away.\n3. the a/c in the other room leaked water all over the floor, made us wonder if there was a thunderstorm in our room overnight.\n4. your friendly neighborhood cockroaches kept you company while you took a piss in the middle of the night.\n5. you could get warm water in the bathrooms on the tap but if you're ever in the mood for a warm-water shower, you're sadly out of luck.\n5. rooms smelled of a powerful odor of cigarette smoke after room service cleaned it, probably gave us cancer due to secondary smoke inhalation.\n6. the so-called complimentary breakfast was a fixed menu everyday designed to limit guests to a maximum stay of 48-hours. food was bland, cold, overcooked and i don't even want to describe the state of the place where they wash plates and dishes. i wonder why they called it a \restaurant\ when it looked like an average conference hall with plastic chairs and creaky tables.\n7. complimentary evening fruit = a pair of raw bananas.\n8. staff could use a little lesson in customer service. we had requested filtered water, however they brought a bottle of mineral water and charged us for it. when we mentioned that it wasn't what we requested, they started arguing and wouldn't leave until we took the bottle of water and signed the bill.\n9. it must've been too much to expect the hotel to even draw up our invoice correctly. despite having all our contact information, they had our residence city listed as calcutta instead of bangalore. of what use are computers these days anyway?\nwe left vizag with a tinge of regret that we didn't have a better experience at where we stayed, sadly a horrible memory at an otherwise fantastic trip in a wonderful city.

This was the worst ever experience in my entire lifetime. hotel rooms were not properly cleaned. staff was very arrogant and not at all supportive. kitchen services were damn poor. there was no space for parking as well. billing too was done incorrectly. we were illicitly charged for items we had not even ordered. and when i asked for bills to cross check, they presented bills in which our signatures were not present. which means, those billings were made without our knowledge. when i said i would pay only for what we have actually consumed and for bills with my signatures, they straightaway said you'll have to make the complete payment else we'll see how you leave. a few more instances i (daughter of mr. rajendra sharma, who too stayed in the hotel) can share: (i) while having dinner, the waiter was not giving us spoons to eat. he counted for items (dal, rice and two vegetables). each dish had a serving spoon. then he counted the four of us sitting on the table for dinner. he said serve first, and then use the same spoon to eat. i mean who does this!! (ii) since we went by road, we had asked for half a bucket of water to clean the glass and windows of our car (which was kept in no- parking as hotel did not have a parking space). the receptionist straightaway said it's not our business to bring water for you. you want to do it, bring it yourself from your room (which was in first floor). in all decent hotels, there is facility of car cleaning. here, this facility was not available. plus such behaviour, which was not at all accepted. (iii) it's 1am. midnight. people in the very next room had put their tv on in a very high volume. i called the receptionist and asked them to request the guests to lower down the volume, as we were trying to sleep. he, on the other hand, asked me that he can't do anything. if you are having a problem with the volume, ask them by yourself. so basically, he was trying to say ki you have an issue, i don't care, solve it yourself. go to that room at 1am, and your guests to lower the volume! pathetic! (iv) apparently the guy who had misbehaved with us in the kitchen, was speaking in terribly loud voice with i don't know whom. when i requested him to lower down his voice a little, he gave me a look, which was definitely not good. being a girl, i didn't find it convincing. after this, instead of lowering the voice, he started shouting even more. by end of the stay, we had started thinking as if why the hell we planned to stay here. we stayed for two nights only. entire day, we were outside as we were tourists from far- off place. more than enjoying the place, we were very disappointed because of such pathetic experience. this definitely was our first and last experience with fabhotels.

This was the worst ever experience in my entire lifetime. hotel rooms were not properly cleaned. staff was very arrogant and not at all supportive. kitchen services were damn poor. there was no space for parking as well. billing too was done incorrectly. we were illicitly charged for items we had not even ordered. and when i asked for bills to cross check, they presented bills in which our signatures were not present. which means, those billings were made without our knowledge. when i said i would pay only for what we have actually consumed and for bills with my signatures, they straightaway said you'll have to make the complete payment else we'll see how you leave. a few more instances i (daughter of mr. rajendra sharma, who too stayed in the hotel) can share: (i) while having dinner, the waiter was not giving us spoons to eat. he counted for items (dal, rice and two vegetables). each dish had a serving spoon. then he counted the four of us sitting on the table for dinner. he said serve first, and then use the same spoon to eat. i mean who does this!! (ii) since we went by road, we had asked for half a bucket of water to clean the glass and windows of our car (which was kept in no- parking as hotel did not have a parking space). the receptionist straightaway said it's not our business to bring water for you. you want to do it, bring it yourself from your room (which was in first floor). in all decent hotels, there is facility of car cleaning. here, this facility was not available. plus such behaviour, which was not at all accepted. (iii) it's 1am. midnight. people in the very next room had put their tv on in a very high volume. i called the receptionist and asked them to request the guests to lower down the volume, as we were trying to sleep. he, on the other hand, asked me that he can't do anything. if you are having a problem with the volume, ask them by yourself. so basically, he was trying to say ki you have an issue, i don't care, solve it yourself. go to that room at 1am, and your guests to lower the volume! pathetic! (iv) apparently the guy who had misbehaved with us in the kitchen, was speaking in terribly loud voice with i don't know whom. when i requested him to lower down his voice a little, he gave me a look, which was definitely not good. being a girl, i didn't find it convincing. after this, instead of lowering the voice, he started shouting even more. by end of the stay, we had started thinking as if why the hell we planned to stay here. we stayed for two nights only. entire day, we were outside as we were tourists from far- off place. more than enjoying the place, we were very disappointed because of such pathetic experience....

What was good : the questionnaire designed and the pic shown on the website of booking : please do validate once before you post them online and make fool of customers. what was bad : let me start and in detail: hotel rooms: booked 2 rooms for 3 days, got 4 rooms for 3 days: room 201: it was opened after so many years,even hotel cant specify, all damp, smelly , no ventilator in washroom. in 4 hours moved to room 203 and 205: 205 was all okay, thank god. room 203: you cant lock the bathroom, so enjoy the village condition. ac stopped working in a day. moved to room 209. room 209 : one switch for all fittings, either you can switch on all or nothing, fan only goes at one speed, but thank good, ventilator and ac working this time around. hotel staff : 1: as for warm water in morning, it will take them hours to get and you can get maximum of 1 glass, until and unless you go and ask them in person for more. 2: never ever got the complimentary water, but the staff had already signed the register stating he delivered. call fab customer care : came to know irrespective of the number of days you book or number of persons in a room, customer is entitled to get, "a single bottle of 1 liter bottle". please read their fab hotels terms and conditions. food and beverage : 1: hotel will serve you same item every day in breakfast - no variations at all. 2: limited breakfast - is only mentioned once you reach the hotel. 3:please carry your own plates and fork and all, as you wont like seeing theirs plates, its all yellow, broken leaking and people wont even use them in their toiletries. love to share the pics i took, but no option so please contact me separately for the same. please do let me know what rating will you give after reading the above.