We arrived late at night after a long and exhausting journey, only to be met with one of the worst hotel experiences imaginable. We paid for 2 rooms for 4 adults, yet the manager gave us only one room and expected all of us to adjust. This was completely unacceptable and a clear violation of what we had booked and paid for. The manager was extremely rude, arrogant, and unprofessional. He assured us he would be available throughout the day, but instead shut down the reception, pulled the hotel shutter closed, and disappeared. Getting any assistance was nearly impossible, and whenever he answered the phone, he was dismissive and unhelpful. The room was in a pathetic condition: No telephone/intercom. No towels, soap, or basic washroom amenities. No drinking water, water bottles, or even glasses. Dirty bedsheets and poorly cleaned room. Unhygienic and filthy washroom. The situation became even worse in the morning when the hotel ran out of water completely. There was no water for bathing, washing up, or even basic use. To make matters worse, we had to go out at 5:00 AM searching for drinking water because the hotel couldn't provide even that basic necessity. For a hotel to fail at something as fundamental as providing water to its guests is simply unacceptable. This property should not be listed on any booking platform in its current state. The management seems to have no concern whatsoever for guest comfort, cleanliness, or basic hospitality standards. If MMT, OYO, or FabHotels have any quality control or accountability measures, they should immediately investigate this property and take strict action against both the hotel and its management. This was, without a doubt, the worst hotel experience I have ever had. If there were an option to give zero stars, I would gladly choose it. Save yourself the frustration and avoid this hotel at all costs.

An absolutely wonderful stay! The staff was incredibly welcoming and accommodating from the movement we checked in. The room was immaculate spacious,and the bed was supper comfortable. Great location for sightseeing. The room was well equipped with a desk and safe.Great service Thankyou Hotel Regal.

Very good Service with generous people . And Neat and clean room.

Rooms and bed needs improvement. Heater not working.

Tables, Toilets sheets were broken. Towel bed sheets were dirty.changed room twice but did not felt even anything delux room.

Rooms are not good and they are not cleaning well and building condition is not good with incomplete construction near windows and washrooms are terrible not having locks and water is not going fast at sink area

Not recommending with fab hotels. Their executive will agree our demant at the time of booking but you will not get the service at hotel. Very cheat parcel food will get as complimentry breakfast. Very bad service Don't book with them. Thus hotel also not good.

Highly inappropriate behaviour by the manager. Staff is not at all corporative More than a hotel this is a hostel and the worst kind . They don’t even have a proper entrance Policies displayed on agoda BY THE HOTEL are completely different from what they tell here. If you are a student i would never ever recommend even checking this hotel. No food facilities , no hygiene nothing

One of the Worst Stay I have ever had in my Lifetime. No response from the staff early check-in was 800 for 4 hours. The washroom are the worst no water supply door are broken walls are broken Commod was shaby not clean. No room services AC was not working tv channels are provided. No water for drinking and no lashes i would give a 9 Rating and this is not a 3 star but a lodge filthy smell staff chewing Pan paag and Talking to the customer

Even geaser and tv not working staff didn't respond