The hotel was good, but the Booking.com customer care was not good

I was defrauded 2500rs because I used a gift ecard/voucher which was redeem but discount was not added

We booked two rooms for three nights and prepaid the full amount. Unfortunately, the experience did not match the photos or the initial checkin. - *Room discrepancy:* We were first placed in a larger room, but were later moved to much smaller rooms with poor ventilation, no functional geyser, and insufficient storage space. - *Service:* No room service was offered during the entire stay. Housekeeping did not clean the rooms for four days, and bed sheets were never changed. - *Condition:* The hotel was under renovation, creating additional noise and mess. Our luggage was misplaced; the bag cover was returned damaged. - *Overall:* The mismatch between the advertised rooms and the actual conditions, combined with the lack of basic amenities and service, left us very disappointed.

Very very worst experience. I booked room for 2 but when reach the hotel they provided me single bedroom and telling me booking from fab hotel app this is the only room will be given. I have also reported to fab hotel via mail but zero response . Worst hotel experience and also worst service from fab hotel

Took early chekin charges of 400 for 2 rooms also not gvn bill for that. I booked 2 delux a/c rooms one room I got was small an other one big. In one room bed size also small. I expected room will be attached to each other but I got room with much distance from each other. In room shits of pigeon where there doors of wardrobe are broken and only one side door is there fans are not cleaned for months so much dust on it. Water geyser not available. They provided rod for that. Iron and iron board also not available in both rooms. Hair dryer also not available. Service of breakfast is also late. Very pathetic experience. Towels where not provided in both rooms.

Very pathetic service. Rooms were not clean. Bathroom didnt have any light. Power sockets were not working.

Pathetic Experience, Hotel owner was assaulting, shouting at me, I got 1 parantha in complimentry breakfast

Staff behaviour is not good and they are doing spam with clients

Washroom are choke & toilet Flush not working.