FabHotel Sam Residency

Room was very small size

This hotel is not fit to get single star................. because of prakash....... not only the location of hotel but the person mr.prakash (mr.... does not suite him at all....) who was in reception was horrible. he dona€™t know how to interact with the guest. he dona€™t know how to speak, n the way to respond. straight away he jumps on guest using bad words, his facial expression was horrible. really my daughter afraid by watching the way he was shouting on us. we had booked the room at this hotel by paying amount well in advance. at the time of check in (we checked in at 4pm) we enquired in reception that is that possible to give 1 and half an hour extra time.. (i.e., till 01:30pm instead of 12:00 pm) to check out, as we had train at 3 o clock. and reception staff confirmed us that we can check out at 01:30 pm next day instead of 12:00pm. next day morning we went to personal work and for check out we returned to hotel, mr.prakash who was at reception started yelling at yes without telling anything. he dona€™t know how to speak & how to interact with the guest. he started using all unethical words, we said we got confirmation for late check out from the other reception staff previous day. it is their mistake, internal miscommunication. he blamed us that because of us he could not give room to the other guest. *who the hell he is to speak about the language, state with the guest........ *dona€™t he know how many rooms available for fresh check in..... more over this hotel rooms was not full, not crowded at all.......... many rooms was vacant in our floor (ours was 2nd floor) itself..... *he insisted the staff to not to allow us to our room, as we returned late.... (internal miscommunication) he was not allowing us to go to room for check out and at the same time he wants the to room to be vacant with in 2 minutes..... how can it be possible....... *he shouted on us while checking out... in less than 10 minutes we checked out....by seeing his arrogance and horror face my 3year old daughter started crying..... *** he told he was least bothered to the money.... then why he has charged soo much.... for 1 night???? *** he blamed that whatever we pay that will go to fab hotels not sam residency..... it seems a€“ how we are responsible for that. **** when i told i will be reflecting in trip adviser, holiday iq..... he was least bothered... a€“ his response was a€œia€™m least bothered about reviews in holiday, hotel portalsa€ i know what i should do to youa€ a€“ very very worst communication..... if they dona€™t have proper communication channel why they should speak with guest???? most importantly nothing was in good condition in the room. we could have blasted them if we want to quarrel with those irresponsible hotel management. 1) water was not going in bathroom................ a€“ when we informed this to the room service they told us to tell this to reception, and when we told this to reception he started jumping that they have only one room service boy so we should wait for 10 to 15 minutes..... after 15 minutes the room boy came he checked and removed the 2 cups which they have kept in the place where water goes... 2) dress / towel holder in bathroom is at the top of roof and above toiled commode.... so no one can keep the dress or towel or anything on that............ 3) no tissue in bathroom. 4) no hot water... previous day evening when we enquire with the room boy he said hot water is available after 6.30 am. but no hot water at all...... 5) ac was not working 6) fan was not working. first of all it was not getting on only................ 7) wi-fi was not working. somehow we managed to spend one night at this hotel with 2 kids, 1 aged in law and we two. not worth to pay sooooo much. even for rs.1000 it is not worth. we wasted our money. ***prakash is always ready to quarrel with the guest any time........