Room look like a godown and not worth for What we are paying

Do not go by the image you see. Proximity to the Metro is only the plus point. I had reserved a room the evening before my stay through FabHotels by calling the property and requested for early check-in. The representative said, it is possible and I booked. When I reached the property, I was asked to pay Rs. 600 extra for early check-in. I called the customer service (my biggest regret) and tried explaining the issue and she was not at all helpful and unprofessional. The only answer I got was “there is nothing I can do, you will have to pay”. After a lot of back and forth, the gentleman at the hotel reception, waived off the charges. Coming to the room, the room was small and had an odour. Nothing like it is on the website. So please do not go by the image. The rooms are worth half the price. I got to know that they have allocated some rooms to FabHotels which are not at all worth the price. They have better ones kept for other platforms and direct booking. If you still want to book the place, I WOULD HIGHLY SUGGEST TO CALL NESTLAY ROOMS DIRECTLY OR USE OTHER PLATFORMS.

Worst response from customer care and fab is not responding.even i didn't stay at the property they charged me.

Fan regulator not working, walls dity, linen with spots , dirty.. unhygenic. Had to raise a complaint as the image of the room shown in website was no where near ehat we got. Had to ask fabhotels to refund the money. Pathetic

Bed was 2 single insted of queen. Matress was too soft got instant ace and cant sleep. On top of this AC was noisy and windows were tied and locked. No towels ,no comb, furniture is not finished properly and got cut in finger. This was ugly.

I selected this hotel for a reason, but my experience was disappointing. One clear suggestion from my side: do not choose this hotel for a family stay. It may be manageable if you are alone and have no other option. The front desk staffs behaviour was not up to the expected standard, and the hospitality support was very poor. No one even came to show us the room. Basic amenities were not provided unless we asked repeatedlysoap and the toiletry kit were given only after requesting, and the same happened with the water bottles. I had booked the package including breakfast, lunch, and dinner. However, the service was not appropriate for three guests. Initially, they served only one plate for all three of us and asked us to share. Even after explaining that we had booked for a family, they provided proper service only after repeated requests. Lunch was similar. For dinner, they asked our food preference, but after we shared it, they served only three chapatis and one paneer gravy for three guests. Again, they provided additional food only after we asked. Overall, it was not a good experience, and I would not recommend this hotel for families.

Avoid this place! This place has numerous issues. Firstly, the beds, towels and linens haven’t been changed for more than 5-6 years I guess. They all are dirty, worn out and have a stain even when they are newly changed. The AC setup is probably more than 10 years old and never worked properly. The floors don’t even get mopped for new guests and have stains on them. The rooms have cockroaches running around everywhere. No proper lighting, TV didn’t work and no towels were provided in the bathroom. The staff is decent and they did what we requested however the management is letting customers down by running this place like a highway motel. The infrastructure is outdated and would request the management to take a good look at themselves before they let customers stay in this god forsaken hotel. Extremely poor experience being here and checked out a day before to go to a different hotel though I’m losing money. If not for the location close to the airport this place would be deemed uninhabitable by public.

Room smelt weird. As staying 1 night for ease of access to the airport was put right near the street and tones of noise. Uncomfy bed. Bad night sleep. I tried to order food via room service. After an hour wait nothing. Phoned reception asking for an update. Was hung up on. I went upstairs to talk in person and found out that they had hung up on me to check in another customer. When I inquired about my food, they stated it wouldn't be too much longer but them admitted to having never placed the order when I initially phoned. Reception offered to cancel the order which I accepted. After such poor service and treatment, I decided not to trust the hotel with my food and went out to eat instead. They then tried to charge for the food they never ordered & I never received. Such poor service, bad sleep & rooms. Stay somewhere else.

breakfast in idly some smell is coming. by mistake I forgot my one Addidas tshirt in this property.same day I spoke to their coustomer Care and he gave me property no I spoke to one of their representative he said me that tshirt is there I said me with in 3 days I will come and take the tshirt. now once I reached their to take my tshirt they are give some excuse and used it put some red colour on that make it wet . I don't know if they don't want to give they told me that days only. they are telling nothing will happen u do what ever you want it's ur problem