This review has been a much delayed one .\n\nI vistited coimbatore in May. I was actually travelling from kerala via intercity express with my wife n 15 month old baby. The journey though wasn't long was definitely exhausting with a little child and i had called the Hotel earlier asking them for a pickup from coimbatore station to the Hotel at Rs250 cost.\n\nAs i was unable to connect with the hotel team before my train reached the station and the hotel ppl couldn't get through me ,the hotel taxi went for another pick up. Now on landing I heard this from the front office and was extremely upset , within few mins the hotel said they are arranging a quick-fix to the problem and asked me to wait.\n\nAnnoyed i waited and within 20 mins i got a call for a pick up from the station and stepped into a lovely neat car whose driver seemed extremely polished. Later on talking to the driver, i realised that he wasn't a driver but the MD's son, The GM of the hotel Mr.Dinesh .\n\nLater on our way back to the hotel, we asked Mr.Dinesh where we could buy a few things for the baby like diapers / formula etc. He immediately took us to a Nilgiri store. We spent half -an-hour there and finally reached the hotel exhausted. \n\nAs soon as we reached the hotel the staff rushed to help us with the luggage, the formalities etc..Now when i was about to pay the Hotel reception Rs250 for the drop, they refused to accept the money as was instructed to them by Mr.Dinesh .We were honestly touched !\n\nFurthermore the staff is just always willing to help, for breakfast we wanted to give our baby oats and needed to cook it a little . Thus we poured out the oats into our small vessel and called for the staff to heat it for us. Within 20 mins or so we got it, the oats covered in foil in a different dish and our vessel washed and sent to us .\n\nTheir restaurant may not be the best but its simple and neat. The best part is their service. They never say NO to any request.\nMy wife wanted to have dosa's during breakfast but they had only idlis and some other south indian dishes that day, yet they never hesitated in making us a Dosa or so.\n\nThe rooms too are amazing, very spacious (as we took the premium one ) . Equipped with just about everything you may need especially an ironing board and an iron. \n\nI would surely want to visit ROYAL CASTLE again, simply because of their top notch service. Best place for families ! \n\nHotel too is centrally located in the city.

I traveled to Coimbatore on the 9th and 10th of Jan 2015 with the family and booked the Royal Castle Inn through Goibibo as the rates were competitive.\n\nI was apprehensive of the quality as it was the first time that I picked a hotel without doing my research on it. But I was pleasantly surprised. On landing in Coimbatore railway station, there was a hotel cab waiting for me (for a very reasonable charge). The ride to the hotel took about 20 minutes.\n\nOn entering the hotel, I was welcomed by Mr. Anand (Front Office Manager) and Mr. Dinesh (Duty Manager), who were very receptive and helpful. They checked me in within minutes and I was on my way to the room.\n\nThe Room\nThe room I stayed in was the Executive room. It was quite spacious and well maintained.The furniture was new and of good quality.\n\nThe Bathroom\nWhat surprised me was the quality and maintenance of the Bathroom / WC - Very clean and well maintained. The only suggestion I have for the Management is to add some basic amenities like shampoo / shower gel etc.\n\nBasic Amenities\nThere is a kettle in the room, with coffee / tea sachets, so no complaints there. Another suggestion is to fill up the minibar (which was empty).\n\nCleanliness\nThe premises is well maintained and kept tidy. Kudos\n\nRestaurant \nTheir restaurant is just opened and hence serves only breakfast. Though small in size (accommodates about 12), the quality of food is very good. Another suggestion is to pay attention to the warmers that are kept in place. When good food is served cold, it spoils the pleasure.\n\nRoom Service\nVery quick and courteous staff. Presentation of food items served in room service needs to be improved. Again, food needs to be atleast warm and not cold.\n\nOverall, a very pleasing stay and well maintained hotel with friendly staff. I just hope they make the slight improvements on the suggested areas. And I definitely hope they dont compromise on their quality and maintenance in the long run.

FAB customer care personal said, an additional charge of Rs. 500/- to be paid towards early check-in at 6 am But at the hotel they demanded Rs. 800/-

I have booked by looking on the image of tripple executive room with one queen bed and one single bed. While they given me executive room with only one bed and they told to call fab hotel . I call multiple times but no body picks so I have to pay and stay.

Good things first 1. Hotel is centrally located. Its within 10 to 15 minutes from most of the important places you want to visit in Coimbatore. You Ola cabs or Red city taxis as well everywhere, along with Autos. The area also has lots of restaurants, Electronics, jewellery, Hosiery and a variety of other shops. You can just walk to get almost anything you need. The area is also filled with small multi specialty hospitals. 2. Hotel staff are very courteous and well mannered. They are very helpful too. 3. Hotel provides complimentary buffet breakfast in the morning. Its a decent spread. Coffee is great too. You always have fruit juices and fruits which change every day. You also get complimentary Hindu newspapers every morning. 4. Room prices in the hotel are decent enough. 5. You get reasonably good speed Wifi. However you need to get it activated by provided your devices Mac ID. 6. Check Out times are slightly adjustable. Also, although i prepaid before i landed at the hotel, i guess they accept card payment as well which is helpful. 7. Hotel is environment friendly. They provide mineral water in multi colored Glass bottles (Colour Therapy ?) and also have Solar water heaters in the rooms. 8. Hotel provides paste, Toothbrush and soap. 9. They have nice diffused lighting, bed lamps, dressing table lamps, reading lamps etc. They also have an electrical do no disturb sign which is good thinking. Feedback about things to improve. 1. Cleanliness - Cleaning staff are good and courteous. They provide clean towels everyday. However, they do not change the pillow covers, bed sheets and quilts every day. They sweep the floor during cleaning, however do not mop. Toilets and sink had stains which were not cleaned, inspite of telling the cleaning staff. The mug was slippery, which could be result of still water being in it for a large number of days and moss. We are very particular about toilet and bathroom cleanliness and this is the main reason for this 3 out of 5 rating. Also dust bins are not cleared out when the room is cleaned. 2. Sleeping mattresses are OK, but average. 3. TV has a local cable TV service. Tata sky or some other service would have been better with a large number of channels.

The Hotel Royal Castle Inn is an upscale, new, clean hotel with good A/C, fan, oversize towels, and wifi that, in my room, works poorly.\n\nIt regularly loses connectivity and has to be restarted with the username and password that the hotel provides. I asked if they would change my room and they seemed to have agreed but then completely forgot. When it works, the wifi is medium fast.\n\nThe bed is made without a top sheet, which I didn't discover until I crawled in at 11 pm. I called the front desk (after cursing aloud but not too loud) and it arrived soon. Attractive metal canisters labeled soap, shampoo, or moisturizer are hung strategically in the bathroom and cosmetic nook (with mirror), the shower water is hot and plentiful, the bathroom seems like it was constructed according to modern standards. They should consider having a shower curtain - the toilet gets very wet. There was no toilet paper. I called in a request at 10 pm and it arrived promptly.\n\nThe 5 story hotel is on a relatively quiet NS side street between two busy EW streets and the windows are multiple paned. Although I didn't explore much, it seems like the neighborhood is not geared to tourist traffic. I walked four blocks in one direction and then several more in the other and did not see a restaurant I would feel comfortable eating in. Most had no table, some had a single table or perhaps two. I'm sure if I stayed longer I'd get a fix on the city and feel OK taking a tuk tuk to one of the restaurants at the top of tripadvisor's list but this night I concluded I might have a hard time finding my way back.\n\nThe next morning the front desk called and offered me breakfast even though it had not been included in the room rate. The breakfast was spare but decent. When I returned to the room the bed had been made (without, of course, the top sheet) and the windows were wide open. I hope the housekeeping staff redoes the bed with clean sheet(s) and pillow case when they learn I've only stayed one night.\n\nThe management seems well-meaning and works hard but seems unprepared. The front desk seems to have too much going on for just one person. Housekeeping is inconsistent.

The hotel room was good, but the receptionists behavior was disappointing. He was not welcoming, stayed busy on a phone call while keeping us waiting, and even reacted angrily when I asked why an OTP was required from my side for checkin. He should have been polite and explained rather than shouting at the customer, too rude.

As you see in photo it's completely different when u go,rooms are not clean ,bathroom in pic they have posted top photo but reality is only one person can stand and not at all clean,and one major problem is there is a bathroom exhaust hole where there is no exhaust fan but it is connected to other rooms bathroom , so if you fart next room guy can listen no privacy not worth for theoney paid ,please improve its in good location

They denied to give room and said room houseful

this is a worst hotel where u can stay since staff is rude, they try to intimidate you, give your rooms to walk in guests ,don't enetertain goibibo customers.Even fab customer care didn't help when I checked in yesterday with my wife and son.,there was no bell boy to carry out luggage, we were given key to room no.208 and when we entered there was luggage of someone else lying there and 3 guys with beer bottles entered room.We were shocked.called reception and guy was clueless.Manager Mr. sathya came after 30 minutes of fight with reception guy who didn't know English or Hindi.There was someone standing there watching whole drama and after 20 minutes started shouting at us saying he is MDs relative.All in all there was full chaos and we had to threat to get room which was allotted to us at 10:30 PM and we were told that there was no room when we checked in and this room got just vacated.You can imagine the plight of us.We could not even eat food although we had booked dinner package .The staff later on tried to intimidate us saying we can go legal if we have any isssue.We could not sleep the whole night and we checked out at 5:30 am fearing for our lives.We have written a mail to CEO of fab and complaint to goibibo immediately.Fab customer care didn't help even after repeated calls.We have recording of all calls. Such hotel must be deleted by goibibo since they say book directly if you want service instead of online.I have stayed in many properties including FABs but never faced such a horror.Book at your own risk.Room 208 was shown vacant in system but there were 3 guys having beer There .That means they have given our room to walk in customer and tried to made money thinking we may not come.,although I had called at FAb customer care in morining itself Nd informed about out late check in.The hotel has very odd vibes which a family 'll not like.Avoid at all costs