The hotel was good, but the Booking.com customer care was not good

Took early chekin charges of 400 for 2 rooms also not gvn bill for that. I booked 2 delux a/c rooms one room I got was small an other one big. In one room bed size also small. I expected room will be attached to each other but I got room with much distance from each other. In room shits of pigeon where there doors of wardrobe are broken and only one side door is there fans are not cleaned for months so much dust on it. Water geyser not available. They provided rod for that. Iron and iron board also not available in both rooms. Hair dryer also not available. Service of breakfast is also late. Very pathetic experience. Towels where not provided in both rooms.

Very pathetic service. Rooms were not clean. Bathroom didnt have any light. Power sockets were not working.

Pathetic Experience, Hotel owner was assaulting, shouting at me, I got 1 parantha in complimentry breakfast

It was one of our worst of the worst place. We walked out and dint even stay there for 30 mins.

Staff behaviour is not good and they are doing spam with clients

Worst hotels to stay does not maintain rooms , No hot water no working AC,no water in washbasin ,all switches are broken...207 room washroom door lock broken room is dirty , shited to room no 106 which is worst than that Ac doesn't work properly, no water in washbasin , switches are broken . TV is not working

Washroom are choke & toilet Flush not working.

I had one of the most disappointing stays at this hotel. From the very beginning, the management was unprofessional and asking for extra money at every step rather than providing proper service. The rooms were unhygienic and far below basic cleanliness standards. The facilities looked neglected, and despite repeated requests, staff showed no concern about fixing issues. Customer service was extremely poor — staff were rude, inattentive, and completely unhelpful. Instead of resolving problems, they kept making excuses. It was clear that the hotel lacks proper management. Guests are not treated with respect, and customer satisfaction seems to be the last priority here. Overall, this was the WORST experience I have ever had at a hotel. I strongly advise others to avoid this place if you value your money, comfort, and peace of mind. Rating: 1/5 (if 0 stars were allowed, I would give that instead).

FAKE ALERT!! UN-OPERATIONAL ALERT ⚠️I recently booked FabHotel Prism Homestay, Jaipur through MakeMyTrip, as it was clearly listed on the app at the time of booking. However, when I reached the property, the hotel staff denied my check-in, stating that they don’t operate under this name anymore and all rooms are already full. This left me stranded at the last minute, causing unnecessary stress, financial loss, and inconvenience during my trip. It is extremely disappointing that a fake/non-operational property was listed on MMT. And hotel staff just denied me check-in and said all rooms are already full. As a trusted platform, I expect MakeMyTrip to verify the authenticity of hotels before showing them to customers. Such incidents damage customer trust and create major travel disruptions. Stay alert about such properties to prevent last-minute inconvenience.