Service of the staff was just exceptional - from the manager to the restaurant staff to the reception, everyone went out of their way to be helpful and attentive. Small gestures such as helping with calling a Doctor, or checking on needs of our children showed a genuine interest from the staff in being helpful. For example, the food had not been prepared as expected and the staff immediately replaced the item with an alternate without anything.

Locked Out at 4 AM, No Reception, No Contact Number. Absolutely Pathetic This is hands down one of the worst hotel experiences I’ve ever had. I checked in at 1:30 PM, left for office at 6:30 PM, and returned at 3:50 AM—only to find the MAIN ENTRANCE LOCKED. Yes, locked. For a hotel. Not a private home. Not a hostel. A HOTEL. No reception. No staff visible. No phone number to contact anyone. No bell. No instructions. Nothing. I was literally locked out of the hotel I paid for, standing outside in 13°C cold for 40 minutes. After a long workday. At 4 in the morning. I kept trying the door again and again—even though I knew it was locked—because I couldn’t believe a hotel could be this irresponsible. Eventually, a man showed up saying he was sleeping nearby and came because he “heard the noise.” Funny part? I tried opening the door 40 minutes earlier too, and made noise then as well. Apparently guests freezing outside don’t matter as long as staff can sleep. The staff was rude and unapologetic, giving excuses like “this is a residential area.” That is NOT my problem. If you’re running a hotel, guests must be able to enter and exit at any time. This is basic hospitality. And the room itself lacked even basic amenities: Not a single water bottle provided No toothpaste Essentials completely missing This place fails at the most basic level: safety, accessibility, and accountability. Locking guests out at night with no reception and no contact number is not just bad service—it’s dangerous. Avoid this place at all costs. This is not a hotel. It’s an absolute nightmare.

We had a terrible experience with this hotel. We booked it because it was located just behind Cloudnine Hospital, where my sister was admitted for delivery. Initially, my uncle and I stayed for a few hours in the evening after showing our ID proofs. Later that night, I returned with my aunt to stay, and we were again ready to provide IDs, but the staff refused to let us in just because the earlier guests were different. Despite explaining the emergency situation, they were insensitive and even demanded an extra ₹500 to allow us in, while most rooms were clearly vacant. The next day, while we were juggling between the hospital and home, they insisted we return the room key by 11 AM for checkout. When we requested time till 12 PM, they rudely claimed someone else needed the room—even though 90% of the hotel was still empty. We had to finally deliver the keys via courier on swiggy. To make matters worse, the room itself was not clean, and the bathroom lacked proper hygiene. We had only hoped for a place to rest for a while, but even that was denied.

Extremely unprofessional and unpleasant experience. We had booked two rooms in this hotel - one already checked in and another about to check in shortly. We had taken permission from the front desk to give some food to our family members staying there. When the food arrived, the front desk person was not present, so my cousin handed over the food while I waited at the reception. When the front desk staff returned, he started shouting and even threatened us, claiming we acted without his permission - even though he had clearly allowed it earlier when we both were at the reception. To make things worse, he later refused to allow check-in for the second room and asked us to reassign or book another room for our family members, showing absolutely no professionalism or courtesy. This is by far the worst treatment we’ve ever experienced in any hotel. I strongly advise everyone not to stay here, especially with family. The staff’s rude and threatening behaviour is completely unacceptable in the hospitality industry.

Very Disappointing Hostel Experience My stay at this hostel was extremely disappointing. The rooms were poorly maintained, and cleanliness was completely lacking. The bathrooms were unhygienic, and the water supply was often irregular. Despite repeated complaints, the management showed no concern or effort to resolve any issues. The food quality was below average — sometimes cold and tasteless. The staff’s behavior was unprofessional and unhelpful. Even basic facilities like Wi-Fi and electricity were unreliable. For the amount they charge, the services provided are not at all worth it. Overall, I had a terrible experience and would not recommend this hostel to anyone looking for a comfortable and safe stay.

What a rude behaviour and no humanity for the person whoever is operating from reception, the person who is more worried about having food and not let the Zomato person go inside and deliver the order. When my friend has booked a room for their parents, the reception person says to wait until he finishes his dinner rather than letting him deliver the order! What kind of a decorum is this? Who treats a guest that too when they have paid for the accommodation? He is behaving like he is doing a favor free of cost?! Please management take care of this or else you will lose your name for their actions and behaviour!

No room service. No a single water bottle given as complimentary. Even plates they charge Rs.20. Food delivery sometimes they send direct to room through the bell boy else most of the times I had pick it up from my own. In the Fab hotel website it is rated 4+. Whereas, after booking when I got to check the reviews in Google it's rated very low with horrific experiences. If you are looking at this review and you are yet to book this hotel then do yourself a favour and ignore this hotel at all cost. At the same price you will get better hotels with way better services for which you paid for.

Had the worst experience. Firstly, we booked two rooms and even paid half in advance before arriving. When we reached, the receptionist said there were no rooms available. We insisted that he contact the fab hotel management. He denied that too and was very arrogant about it. When we struggled but fortunately did contact FabHotels they said they had cut off ties with this hotel. They need to understand that travelling is expensive and tedious especially for people who are new to a city. Horrible management and staff. Never recommending this place.

Rude behaviour by the staff at reception. They made us to wait for more than an hour. Booked 5 rooms for 10 guests. 6 of us are 60+ age. They even threatened us to cancel the rooms. They asked us to speak with fab management. Like this we have bitter experience and disrespect by the reception staff for one hour. Don't know why fabhotels are encouraging this rowdy behaviour staff at the hotel. This can definitely tarnish the image of fabhotels. I mentioned only 1 percent of the horrible experience at this hotel.

Very bad experience overall. The front desk guy behaved in a threatening and intimidating manner, which made us feel extremely uncomfortable. Such behaviour is completely unacceptable in a hospitality setting. The hotel rooms were just average not very clean or well-maintained. Because of the staff’s behaviour, I would never recommend this place to anyone.