There were a lot of things that made my stay special the room that was super clean, spacious, luxorious

The staff were very attentive and kind particularly in the restaurant.

Received a wonderful service. The personal attention, the great breakfast was good.Great experience !!

A beautiful hotel, very helpful and courteous staff. The breakfast was very good. Clean and comfortable rooms. The sleep quality in the room was very good. Modern bathroom facilities. Overall it was a very good experience.

Room was perfectly decorated, well designed and clean. the breakfast was good, we really enjoy our stay. i highly recommend this hotel to everyone.

Excellent location. Well connected with all other important locations . Clean and comfortable property. Very nice and helpful staff. Overall a very comfortable stay.

Place is comfortable and good location, hotel is beautiful with great staff, stay was comfortable. Will surely plan my stay here in the future!

Very friendly staff, proactive and helpfull. I am talking here about all the staff I interacted with: reception desk, restaurant, romm service. The informations receied were always correct and I felt safe. The room was comfortable and clean. Great value for the money.

I recently stayed at your hotel SHREE GALAXY - KANPUR on the night of February 19th with three of my friends. Unfortunately, my experience was highly disappointing due to multiple issues that directly impacted our comfort and convenience. 1. Misleading Location Information While booking, I specifically requested a hotel near the Expressway to ensure a smooth continuation of our journey to Delhi. However, the hotel provided was in an interior area with extremely congested lanes, making access very inconvenient. 2. False Commitment on Room Service We were clearly informed that room service was available 24 hours, but upon arrival, we were told that orders are not taken after 11 PM. This was highly inconvenient as we had planned based on the information provided. 3. Lack of Proper Hot Water Facility One of my primary requirements was a hot shower, which I made explicitly clear during the booking process. However, the hotel only offered tap hot water in a bucket, which is completely unacceptable and not what was promised. 4. Unhygienic Room Conditions The pillows and towels provided were dirty, which is completely unacceptable in any hotel, regardless of the category. Cleanliness is a basic expectation, and this level of negligence is shocking. Overall, the misleading information, poor service, and lack of hygiene made our stay extremely uncomfortable. I strongly urge you to ensure that accurate information is provided to guests and that hygiene standards are maintained, as such discrepancies significantly impact trust and guest satisfaction. I expect a response from your end addressing these concerns. Regards, Amit Goel