I had a nice solo stay here, as expected its a new hotel, so everything looked stunning, professionally designed interiors, clean vibes, asthetic and ambient lighting for every mood, a feeling of newness in desigm, check in process was smooth, staff was courteous, awesome

I recently stayed at your hotel SHREE GALAXY - KANPUR on the night of February 19th with three of my friends. Unfortunately, my experience was highly disappointing due to multiple issues that directly impacted our comfort and convenience. 1. Misleading Location Information While booking, I specifically requested a hotel near the Expressway to ensure a smooth continuation of our journey to Delhi. However, the hotel provided was in an interior area with extremely congested lanes, making access very inconvenient. 2. False Commitment on Room Service We were clearly informed that room service was available 24 hours, but upon arrival, we were told that orders are not taken after 11 PM. This was highly inconvenient as we had planned based on the information provided. 3. Lack of Proper Hot Water Facility One of my primary requirements was a hot shower, which I made explicitly clear during the booking process. However, the hotel only offered tap hot water in a bucket, which is completely unacceptable and not what was promised. 4. Unhygienic Room Conditions The pillows and towels provided were dirty, which is completely unacceptable in any hotel, regardless of the category. Cleanliness is a basic expectation, and this level of negligence is shocking. Overall, the misleading information, poor service, and lack of hygiene made our stay extremely uncomfortable. I strongly urge you to ensure that accurate information is provided to guests and that hygiene standards are maintained, as such discrepancies significantly impact trust and guest satisfaction. I expect a response from your end addressing these concerns. Regards, Amit Goel

No option for in-house food available, breakfast not delivered to room even after 1 hr waiting, have to check out without breakfast, no parkin space available

NOT GOOD FOR FAMILY AND COUPLES I stayed here last month, and it was a complete nightmare. The staff was incredibly rude and unprofessional. We tried to report issues for AC, constant power cuts, and a door that wouldn't even lock from the outside, but we got absolutely no support from the reception staff or the manager. On top of that, the room was a mess—the washroom was gross, the blanket was dirty, and the mattress was so uncomfortable we barely slept. It's a miracle this place is still in business. Avoid it at all costs.

​Honestly, don't stay here. My partner and I had a terrible time. The staff was incredibly rude and seemed like they couldn't be bothered to help with anything. It felt super unsafe,definitely not a good place for a couple. And the room? It was disgusting. Stained sheets, mold in the bathroom...it was just gross. Seriously, the whole place feels like a cheap, third-rate hotel with zero security or proper cleaning. Save your money and go somewhere else.

Let's break down the issue and craft a more effective email: Understanding the problem: * Dissatisfaction with the room: The room is not as clean or nice as advertised online. * Demand for a refund: The user wants a full refund for the room. * Questionable payment practices: The user was asked to pay in full upfront, even before seeing the room. Crafting a concise and polite email: Subject: Urgent: Request for Full Refund - Room [302] Dear [D.P SHRIVASTAVA ], I am writing to express my extreme dissatisfaction with the room I booked at [ASHOKA IN HOTEL] on [31/08/2024]. Upon arrival, I was shocked to find that the room was significantly different from what was advertised on your website. The cleanliness of the room was unacceptable, and the overall condition of the accommodation fell far short of my expectations. I believe this is a clear breach of contract. Therefore, I am formally requesting a full refund for my stay. I have attached a copy of my booking confirmation for your reference. I expect a prompt resolution to this matter. Please contact me at your earliest convenience to discuss the refund process. Thank you for your immediate attention.

Worst room I have stayed in till date. Fab hotels used to have standard rooms earlier. But it has deterirated like anything.

No water is available in the morning for the shower, even after complaining still water is still not available , finally have to take a bath in other room. After informing at the checkin time, that I have to check out at 8.45 in the morning breakfast is not prepared till that time, In morning I informed them about 1.15 hrs before my checkout but still they didn't prepared till the time I checked out

Pathetic banquet pathetic service pathetic staff pathetic owner if you don’t want to spoil your function please don’t booked initial meetha meetha bol k ye try krte hai book karne k liye after there AC not work properly my engagement date was 19 july we paid whole amount 2 days before after that they show there real faces owner is saying chat stall is not included in that initially they said it’s included after a lot argument we ready pay extra on function day they are not ready to provide plates for paobhaji stall saying you have use main course plates how’s possible food taste like esse bura khana nahi mil sakta kahi there staff is misbehaving with my sister it’s request don’t book it. Inka banquet band hona chayiye aise gande logo ko sadak per ajana chayiye