my stay was awesome. value for money, staff is very polite and friendly

Great staff and clean and new room setup all things good

Poor location, bed are not comfortable, the bed were sounding terrible bed like a low quality thing and room was not cleaned everywhere was spider webs and many more things. I recommend skip this hotel it's really worse

There was no car parking before booking app was showing parking is available in hotel and no hot water for bath

Both me and my friend (females) faced a very negative experience from the moment we entered this hotel. The representative at the reception told us there is no one to assist to carry our bags. Then we had to drag our luggage and enter the place. The hotel representative was quite rude and tore off our aadhaar photopies rudely when we just told him to discard it due to our personal information. Later on this same person gave us a different room number that was already occupied by some other customer. We both felt very unsafe and uncomfortable due to all this. When we entered the room.. it was quite shabby and the washroom was very dirty with water logging in the toilet pot . We immediately left this place after this horrible experience. Never visit this place, it felt quite unsafe and would never recommend it to anyone.

I would never book fab hotels and not recommend anyone. I had booked Via la Serene hotel but they shifted our stay at the last moment due to their internal conflicts, to Hotel dream palace which was the worst place as per their requirements mentioned in the hotel while booking online. Didn't get any of the basic amenities, there was just a bed to rest actually and the staff was rude too. Finding location was difficult as well. Bad service. First and last booking from fab hotels. Their was all the amenities including dining while booking from make my trip. Nothing was fulfilling after reaching the hotel. It's a scam I guess.

I had worst experience staying at this property Full Of Mosquitoes no cleaniness blanket was tear down Room had empty liquor bottles spider net in room i have reached late otherwise i have not stayed there

I had to walk atleast for 1 kilometer to reach to hotel as the location was not correctly mentioned on fabhotel site . I want money back for this stay .

This was my worst experience ever booking a hotel. I reached the location at midnight and the hotel said they do not have a booking by my name as fab hotels did not provide them with any such booking. I had to stay in a different hotel. This fab hotel is a scam just to herras the customers and money looting.

Dear Customer Service,I am writing to formally complain about my booking experience at FabHotel Golden Eye Inn Nehru Place Market, New Delhi, for Order ID: 171-9998715-7201954 (Booking ID: NH11191441367000).My booking was confirmed for check-in at 12:00 PM on 5th November, but I arrived at the property at 9:30 AM and was asked to wait for arrangements.Despite sending my IDs and booking details in advance through WhatsApp, I was informed at noon that a hardcopy of my Aadhaar card was mandatory for check-in.This requirement was not communicated earlier; had I known, I could have arranged a hardcopy from a nearby cybercafe. I had the original PDF and DigiLocker government-approved Aadhaar, which is accepted at airports and railway stations, yet the property did not accept it.The reception staff were unresponsive and did not assist during my wait, and my calls to your customer service went unanswered for 15 minutes.Many other guests checked in using digital documents and WhatsApp photos, but my check-in was refused without a hardcopy.After spending three hours waiting, I was told by your agent that refund is only possible if MakeMyTrip approves it.The entire experience was stressful, time-consuming, and disappointing, especially as rooms were not available despite prior online bookings. Offline walk-ins were also being accepted, creating chaos and privacy concerns.Therefore, I request:A full refund for my booking due to denial of check-in and lack of proper communication or support.Necessary action against the property for their irresponsible behavior, inconsistent document acceptance, and poor customer service.Clear guidelines to be provided for future customers regarding acceptable forms of ID (including DigiLocker and PDFs for Aadhaar).I hope you treat my complaint seriously and process my refund promptly. Please respond at the earliest.Regards, Mohammad Asad Order ID: 171-9998715-7201954 FabHotel Golden Eye Inn Nehru Place Market, New Delhi