Hotel is good but the fab customer service is worst you cant make any changes to yoour booking once you do the full payment , The hotel staff cant help you to cancel 1 day booking out of 2 days.. and the website email toll free all are ASSAM

Service of the staff was just exceptional - from the manager to the restaurant staff to the reception, everyone went out of their way to be helpful and attentive.

staff most courteous, excellent food, excellent clean, very relaxing rooms and wonderful ambiance ,I have travelled manyplaces but nothing like this

Room was not according to the pictures and I paid for the breakfast but I didn't receive the breakfast very bad experience

This is the first time i met with a royal comfort stay It was very bad. No neatness, the bathroom is not clean,water leakage, towels&bathroom essentials not given by the hotel team, hot water not available. I prefer to book a cozy stay with FAB but this experience is very bad with this specific hotel

DON'T BOOK HERE I arrived at 4am in the morning after an international flight, I had notified them it would be an early morning check-in, after paying a deposit to reserve the room. (Which after three months they still have not refunded after saying they would) Because I didn't turn up by midnight they gave my room away and didn't bother to tell me they had cancelled my booking. They finally admitted they had forgot I had informed them about my flight details. (After I showed them the WhatsApp messages where they originally requested the deposit to reserve the room) Their staff was useless, they kept trying to tell me the booking had been transferred to another branch (IT HAD NOT - they were just lying and trying to send me away) I ended up having to call and book another hotel elsewhere at 5am. Horrible experience, awful service and last thing we needed after 24+ hours of travel. GIVE ME MY DEPOSIT BACK!

Our experience at this hotel was very disappointing. The service was poor, and the rooms were in extremely bad condition. The photos displayed online are completely misleading—what we saw in person was nowhere close to what was shown on the website. The rooms had a strong, unpleasant smell, and cleanliness was clearly not a priority. Elderly women in our group were not treated with basic respect, which was deeply upsetting. The hotel staff, including the receptionists, were very rude and unhelpful. There was no response to calls made via the room telephone, and getting any assistance was nearly impossible. Overall, it was a very bad experience, and I would not recommend this hotel to anyone.

Worst place to stay. Staff is very rude. Rooms are bad and A.C is not working

Wow, you guys replied after 2 years - Look at the promptness. Just the worst possible hotel Just Horrible Experience, book an Airbnb or for that matter anywhere but here I had the worst experience ever at this hotel. This hotel is listed on multiple travel site, but they don't accept booking from any of these websites. I booked & paid for this hotel from agoda, btw you can book it from any other site like oyo or mmt, and just a few minutes before check-in I get a call from the hotel saying that I won't be allowed at the hotel. The attendant was so rude, he didn't even want to resolve the issue. He kept saying that this booking is not valid.

If you believe in cleanliness, do not even think to book this hotel. You can not sit in room due to bad smell. I booked and have to leave immediately after this bad smell.