It was a great stay

Good

There is no wifi, I have asked in the reception and the receptionist said they don't have wifi. Which was dissatisfactory to ne as its mentioned wifi as amenities.

Bed sheet and pillow has stain and dirty

it was unexpected, first of all the room was not given according to the booking I book for the premium rooms, next he told that they will shift the room but no response I was waiting for a lond time they came at 5 clock in the evening for the shift , again they shifted the room but no key was provided when I ask for the key but no response I waited a lot and at the end I checked out

Water bottle wasnt provided. i was given a smaller room than what i paid for.

Worst service,staffs are very unprofessional& rude, rooms are unclean and unhygienic... Worst experioence... Totally unsatisfied..

Terrible experience. Unclean and unhygienic rooms. Linen needs changing. Washroom was unclean. I was originally given an Oyo rooms. Everything was terrible in this stay. It was dirty, unclean and unhygienic. Hotel needs painting, cleaning and revamp of broken furnitures

First and foremost, we arrived at 11 30 in night due to flight delay. We were group of 8 people and booked 2 cabs. First cab arrived early while I was still waiting for second cab. When my wife and kids reached hotel they had a horrific sight. 8-10 drunk men were coming out making loud noises and commotion. They got scared and waited in cab for me to arrive. Meanwhile the hotel shutter was half down and guard was calling my family to come in quick and not stay outside, which made her even more scared. After I reached and pursued her, she finally agreed to stay there. Then came second shock. Reception staff has changed our room from 2-3 floor to 4th floor without any explanation. Since it was late and we had no other option. The rooms were dim lit and small. Does not seem like Deluxe room. Attaching few pictures for the readers. Finally, at breakfast we were made to wait for 50 mins before breakfast could arrive. Crockery was old and chipped (see pic of tea mug). We asked for butter toast but got jam toast instead. Every small request has to be made multiple times before it could be heard. Finally, I know staff would say I was rude at the time of check in, but I was really tired after long travel and flight delays, and they made silly jokes about giving id proof of my kids etc. that irritated me. I am sorry for making them feel bad, but the fact is it has become a trend that people who book rooms online get shorter end of the rope. When we book online and pay in advance we have no bargaining power left and hotels can give any room left after giving good rooms to walk in guests. Plus the walk in guests get better price than online guests.