Service of the staff was just exceptional - from the manager to the restaurant staff to the reception, everyone went out of their way to be helpful and attentive. Small gestures such as helping with calling a Doctor, or checking on needs of our children showed a genuine interest from the staff in being helpful. For example, the food had not been prepared as expected and the staff immediately replaced the item with an alternate without anything.

Location is walking distance from Bhubaneswar Airport. So location 4* #Rooms are small, not neat and clean, just okay. #Gusier in some room not work #Usual pricing 1k/night

it was unexpected, first of all the room was not given according to the booking I book for the premium rooms, next he told that they will shift the room but no response I was waiting for a lond time they came at 5 clock in the evening for the shift , again they shifted the room but no key was provided when I ask for the key but no response I waited a lot and at the end I checked out

The hotel is near the airport. The room and bathroom are very small. Not as clean as I expected as a part of fab hotels. The AC was very noisy. The bedsheets and towels were very old and out of shape. The bed has special guests like cockroach. I stayed there for two nights. The experience was bad. No clear information regarding the policies of fab hotels. I will not recommend this hotel to anyone, it is not fit for a solo traveller also.

Unfortunately, this turned out to be the worst hotel experience either of us has ever had. The stay was characterized by poor service, misleading commitments, harassment regarding payment, and a complete lack of customer support from FabHotels. 1. Unreasonable Demand for Full Payment on the First Day Before arriving at the hotel, I had already paid an advance amount of 3,200 while confirming my booking. However, immediately after check-in, the hotel staff repeatedly insisted that I pay the entire amount for my seven-day stay on the very first day itself. I would like FabHotels to clarify whether this is your official payment policy. If full payment is mandatory at check-in, why was this never communicated during the booking process? Neither the booking confirmation nor any representative informed me of such a condition. As a guest, I cannot be expected to comply with undisclosed policies. 2. False Promise of Complimentary Laundry Service At the time of booking, your executive Mr. Sanjeev Singh assured me that my booking included complimentary laundry service. To my surprise, after checking into the hotel, I discovered that the hotel does not even have a laundry facility, let alone complimentary laundry. This was not merely a failure to provide a promised benefitit was a completely false commitment made during the booking process. Such misleading information amounts to misrepresentation and seriously undermines customer trust in the FabHotels brand. 3. Extremely Poor Service and Non-Availability of Basic Amenities The quality of service throughout our stay was extremely disappointing. Despite the booking confirmation mentioning amenities such as an LCD TV, the television in our room was not functional. Additionally, several basic necessities expected in any hotel stay were either absent or provided only after repeated requests. These included: No drinking water upon check-in. No glasses in the room. No toiletries. No mosquito repellent. Television not working despite being listed as an amenity. No landline/intercom facility to contact reception or the manager. For almost every basic requirement, I had to repeatedly call or personally visit the reception. The towel situation was equally unacceptable. Although two guests were staying in the room, only one towel was provided. The towel was extremely old, worn out, and visibly dirtysomething no guest would feel comfortable using. On the very first day, I requested a mosquito repellent because there were numerous mosquitoes inside the room. Despite repeated reminders over the next several days, it was finally provided only on the night of the fourth day. Shockingly, the refill bottle was approximately 99% empty, making it practically useless. I have photographs of the refill, which I am prepared to share as evidence. 4. Extremely Poor Customer Support from FabHotels During these issues, I repeatedly tried contacting the FabHotels customer care and helpline. Unfortunately, it was extremely difficult to reach your support team. Calls were either unanswered or remained unattended, leaving me with virtually no assistance when I genuinely needed help. A hotel booking platform is expected to support its customers during their stay. In my case, there was no meaningful support whatsoever, which only worsened the overall experience. 5. Harassment and Unprofessional Behaviour by Hotel Staff The most disturbing aspect of our stay was the conduct of the hotel staff regarding payment. I had clearly informed them that I intended to pay the remaining balance of 5,004 on the day of checkout, which is a common and accepted practice unless otherwise communicated during booking. Instead of explaining their concerns professionally, the staff repeatedly argued with me and my father. They claimed that they had already paid FabHotels and that if we left without making immediate payment, they would suffer financial losses. With due respect, the financial arrangements between FabHotels and its partner hotels are entirely internal matters. Guests should never be harassed, pressured, or drawn into disputes arising from coordination between FabHotels and the hotel management. We were made to feel uncomfortable throughout our stay because of an issue that was never our responsibility. Overall Experience This was, without question, the worst hotel stay my father and I have ever experienced. Instead of enjoying a comfortable stay, we had to deal with: False promises made during booking. Missing and non-functional amenities. Poor housekeeping. Repeated requests for basic necessities. An almost unreachable customer support team. Arguments and harassment by hotel staff over payment. This experience falls far below the standards expected from a reputed hotel booking platform like FabHotels.

I Booked 2 deluxe room online. After reaching the hotel, receptionist informed she can't provide us deluxe room. Online room criteria and hotel criteria is totally different according to them.. I didn't got the rooms which I booked.. Rooms were totally different from the photos that they are showing on on the goibibo. Bedsheets were not clean..there were lots of strains..ac was window ac that you can't control according to temperature. Bathroom door didn't had any lock. No bathroom essentials like soap, shower gel, shampoo etc were provided, only hand wash was there. Above all the receptionist don't know how to deal with costomers . It was a very bad experience. Only good thing about this hotel is it's location.

Booked this hotel expecting basic amenities, but it was a complete disappointment. The kitchen hasn't worked for over a month, yet they continue to take bookings without informing guests. There were no utensils provided, the bathrooms had no exhaust, and the geysers didn't work at all. Management was unresponsive and careless throughout the stay. To top it off, the positive reviews online are clearly paid and misleading. A terrible experience overall-definitely not recommended.

Worst experience in this hotel as well as fab service. I had booked my Hotel in Pentagon Next but after visiting in the hotel they said fab has changed your hotel from Pentagon Next to Fabhotel Greenstar which is worst as ever. I will never recommend this hotel as well as Never book your Hotel from Fabhotel. They are not trust worthy and they will ruin your vacation. This is not fake feedback or something.

Please do not go this type hotel based on online picture this not 1% right My worst experience is that hotel asking for drinking water charges , If you go with famliy please book hotel reputed company like ITC,Marrito only 2000 extra but you and family safe because we fining low cost hotel but they dose not clean the bad sheet and so may change to ill that's why we suggest