Fab hotel like Fabulous....Exceeded all expectations. The facilities are modern and well-maintained, providing the perfect environment for both work and relaxation. Special thanks to the team for the seamless hospitality. Highly recommended for anyone visiting the

The place is decent. People are decent. It was freezing this time in Delhi. They really should get a better heater in every room. The heater in my room was not even heating itself. Toiletries basic Rooms are clean though.

Toilet experience is very trible.not calend. Hairs and water logging. Rusted sanitary fittings.

Very bad experience. I booked the hotel with breakfast but hotel is denying for the breakfast they are saying we dont have kitchen in our hotel. If u don’t have kitchen then why option is showing while booking with breakfast. And very unhygienic rooms. Bed bugs are also there in the room.

The room was in poor condition and there were bed bugs, which made the stay very uncomfortable and unhygienic. On top of that, breakfast was included in the booking but was not provided. This is completely unacceptable. Very bad experience and not recommended.

It was a shitty experience, no one should ever visit this hotel, saw it on MMT, pics were good but when I reached the hotel it was a disastor. About to become a "spooky hotel". They not even had package water to serve. Never ever visit this hotel.

Broken Bed, Broken Sofa everything is not maintained. We had a horrible stay. Bad water in washroom. I would never suggest. It was a nightmare .

Staffs and service are too bad, no electricity for 5hrs, no options given

Dear Customer Service,I am writing to formally complain about my booking experience at FabHotel Golden Eye Inn Nehru Place Market, New Delhi, for Order ID: 171-9998715-7201954 (Booking ID: NH11191441367000).My booking was confirmed for check-in at 12:00 PM on 5th November, but I arrived at the property at 9:30 AM and was asked to wait for arrangements.Despite sending my IDs and booking details in advance through WhatsApp, I was informed at noon that a hardcopy of my Aadhaar card was mandatory for check-in.This requirement was not communicated earlier; had I known, I could have arranged a hardcopy from a nearby cybercafe. I had the original PDF and DigiLocker government-approved Aadhaar, which is accepted at airports and railway stations, yet the property did not accept it.The reception staff were unresponsive and did not assist during my wait, and my calls to your customer service went unanswered for 15 minutes.Many other guests checked in using digital documents and WhatsApp photos, but my check-in was refused without a hardcopy.After spending three hours waiting, I was told by your agent that refund is only possible if MakeMyTrip approves it.The entire experience was stressful, time-consuming, and disappointing, especially as rooms were not available despite prior online bookings. Offline walk-ins were also being accepted, creating chaos and privacy concerns.Therefore, I request:A full refund for my booking due to denial of check-in and lack of proper communication or support.Necessary action against the property for their irresponsible behavior, inconsistent document acceptance, and poor customer service.Clear guidelines to be provided for future customers regarding acceptable forms of ID (including DigiLocker and PDFs for Aadhaar).I hope you treat my complaint seriously and process my refund promptly. Please respond at the earliest.Regards, Mohammad Asad Order ID: 171-9998715-7201954 FabHotel Golden Eye Inn Nehru Place Market, New Delhi