Horrible experience Dust all over Cockroach in room Spit all over Dust all over Wall damage

Me.Rahul doing Great work He help us with everything's

Just a Awasome Experince in This Hotel. Reception,Foods, Stuff, Mr. Phurkhan; Mr. Junaid & Mr. Babul, all are very Helpful & alway's Co-Operative. Specially Miss. Nagish Maa'm is so polite & Co-Operative alwys in Face of Smile. -Thank You- Fab Hotel White Klove Team.

It was a good experience

The property is not at all taken care of by the management. Rooms are big enough but all the fixtures and furniture are old and dirty/ broken. Room/ toilet are not properly cleaned. Taps/ washbasin are broken. Geyser not working (hot water provided in the bucket). No room / linen cleaning done in three days. Everything in the hotel needs maintenance and revamp. No kitchen facilities available hence only outside food available. The only breakfast offered was Chole Bhature from the adjoining shop. The staff informed us that they have intimated the non availability of kitchen / food service but Fabhotel took booking with breakfast! The hotel refused to offer breakfast and insisted on raising the issue with the Fabhotel to get the money refunded. Somehow we managed to have some basic breakfast though the kind-hearted hotel staff. Don't book with food included options. The only plus is location.

curtain was very light shade so from 7 am the room was full bright, and i can't sleep in lighted room, plus my room 209 was alongside road, so till late night and early morning, honking caused a disturbed sleep

Room full of cockroaches and breakfast was terrible don't book.

I am writing this to bring to customers attention a highly disappointing experience I had at one of your hotels a few weeks ago. Despite raising a complaint at that time, I did not receive any support or resolution from your side, which left me extremely dissatisfied. On my visit, I had to return from the reception itself due to the poor condition of the room and the unprofessional behavior of the staff. The experience was so unpleasant that I could not proceed with my stay, which resulted in a complete waste of ₹1400. This was not just a financial loss but also a breach of trust in the brand that I had been loyal to. What concerns me the most is that the hotel is located in a prime location. A property with such potential should represent the best of FabHotels, but unfortunately, due to weak management and poor customer service, it is doing the exact opposite. If such issues are ignored, it will ultimately damage your brand’s reputation. Customers like me may begin to perceive FabHotels in the same way people view OYO, which has become a symbol of unreliable service. I have been a customer of FabHotels for the past year and had chosen your chain because of the trust I had in your standards. However, this experience has left me questioning that trust. As a loyal customer, I expect better accountability, stricter quality checks, and prompt resolutions when genuine grievances are raised. I strongly urge your management to: 1. Conduct an immediate audit of this particular property to identify the gaps in service and infrastructure. 2. Take corrective action against unprofessional staff and poor hospitality practices. 3. Strengthen your customer support so that issues are addressed promptly, instead of being ignored. 4. Compensate customers fairly when such incidents occur, as it not only restores trust but also shows that you value your clientele. I have attached screenshots of my review for your reference. I hope you will take this matter seriously and ensure that such incidents are not repeated with any other guest. FabHotels has great potential, but without addressing issues like this, you risk losing loyal customers and damaging your long-term brand image. Please do not let weak management and poor service drive away those who have trusted you over the years.

Very bad experience as literally we were waiting for 1.5 hrs for tea to come in the room. TV was not working they commited to to change the room later they didn't changed. AC was not throwing cool air. They charged Rs.500 for 2 hrs late check out without providing a GST charge. When I complaint the things the Lady manager said u should tell this things personally and not on the reception. It was really shameful. Worst experience

Very disappointed..rooms are dirty n smelling. No fan inside the room .. ac remote not working properly...breakfast is ok