Only In House Restaurant is missing !

I had a wonderful stay at Fab Hotels. I checked out yesterday, and I must say the service was excellent. The staff was very polite and helpful, the hospitality was top-notch, and the parking facility was convenient. My room was clean and comfortable, and overall the experience was smooth and pleasant. Definitely a good experience!

More options for improvement regarding overall room maintenance and amenities . Good support from the staff in all aspects . A go to place for a short visit with wonderful surroundings

Tv was not working. Water pressure was less. Shower was not working.

The room was very small and hot water was not available.

I have stayed in this property before and this time just because I booked online, they gave me a small bad and old room with bad washroom, broken tap and stained bedsheets. I have photo evidence too.

I booked a room for a family friend. This is a couple with 3 kids, all minors. I spoke to the staff and asked them to give the couple an extra mattress so the kids can stay with parents and we were willing to pay extra for this service. However, the staff disagreed and said they do not have an extra mattress facility. I mean which hotel doesn't have it. I was still cool as they said you can see the room and if you feel all can adjust in the king size bed, you can pay. The rooms were occupied so he asked me to come the next day. I agreed. Then I get a text saying I haven't paid advance and if I don't do that immediately, my booking will get cancelled. I called the hotel staff but they didn't answer so then I called Fab support. It was a horrible experience talking to them and making them understand my situation. The questions that came were how 3 kids. Are they their own and stuff like that. Why can't a couple have 3 kids. Is that an offence??? I apologized to the guy as this couple didn't do family planning or as they did not consult him before having the 3rd kid. Then he tells me kids can stay with parents, they will provide extra mattress. I said pls make sure the hotel agrees as I didn't want any last minute confusions. Then he tells me I need to pay for kids over 8years. I said I never said no to that. I am all in to pay extra. Then he says they can't entertain this as per hotel policy. When I ask more details he tells me he wasn't able to connect to the hotel and was making assumptions. He created a mess on the call and on asking for manager disagreed for that too. The experience was so bad I cancelled the booking and went for another hotel. So many policies that change every now and then and no one aware of these. When asking were the policy is stating this, they panicked. As per Fab support, the hotels under Fab has different policies for each hotel. The hotel can decide on what their policies can be and how they want things to be. I really liked this place and always referred this to people but henceforth...sorry. it's a big NO. Bad bad very bad experience

Firstly, Fab hotels is the worst. They only respond when you have to book a room. They speak to you very nicely but once you pay the amount you can forget talking to them ever again. We faced an issue with the booking and tried contacting customer service but no, they do not even pick up the phone and you just can’t reach them as your number is already saved under booking hence our issue was not resolved .Also, I don’t really know how this place has 4 stars! First of all it’s definitely not a 3 star hotel. It’s very basic as in; the mattress and bedding are alright but you find that all the bathroom fixtures are not working properly. Health wash, shower,taps, everything has some issue or the other. Also no amenities in the bathroom except for 1 small bottle of shampoo and 2 towels. Not even soap! And also, when it rains water comes into the room(suite room). The exterior photos are also taken in way that the actual location is not visible. It is right on the road with parking in a narrow parking lot or the road. It is alright if you are looking for a budget hotel with location convenience but it is definitely not on the luxurious side. The owner/manager was quite helpful though and spoke pleasantly.

Most amenities in our room were not working. TV was not working, Split unit was stuck at 17 and even the phone handset had wires falling off each time you picked it up. Linen was not changed till we demanded and there was no refurbishing of toiletries like hand soap. The commode was washed maybe thrice for the entire 14 days that we stayed. The cleaners just came splashed water and left. Wifi was a headache. In the end, we just shared hotspot after giving up on the hotel wifi. There was no drinking water and when we asked they gave us one bottle. We were told to buy water after that. There was no complimentary coffee/ tea sachets as is available in other hotels. We were even asked to go and buy the mosquito coil or whatever ourselves. Breakfast was the most disappointing affair. There was no spread and if you order more than one paratha (actually a chappati) we had to pay. Coffee was barely a mouthful and when we ordered another cup we were charged for it. I only continued here because of the proximity to the Ayurveda Centre for which I had come to India. Treebo they said, was your sister concern so I refrained from going to another bad hotel and somehow pulled along. Last week I stayed in the Treebo in Lucknow. It was a normal experience like in all hotels worldwide. The breakfast had different arrays and coffee/ was available without extra charge during breakfast of course. The rooms had all the facilities your hotel lacked. I am very disappointed with my stay in Fab Oriental and I would not recommend it to anyone. There is nothing Fab about it