Stay was good and wholesome

The washrooms were very stinky and smelly. The booking had free breakfast but no breakfast was provided.

Washroom walls are full of molds which are harmful and cockroaches in rooms, faced issue multiple times with room access card and had to call the staff to open the door using master card

Request to change room but not done....very worst experience

The hotel watchman was so rude. He did not let us inside despite saying that we have booked a room online. The room was so stinky, bed spreads were torn, bed sheets were dirty, wash basin was broken. I checked out from the hotel within half an hour from check in. Not worth a penny. Waste of complete money. The hotel was looking somewhat shady and not suitable for family. The receptionist did not even ask for ID proof.

Trying To Take extra money on counter . If we say no they gives us poor maintaince room without A/c . Very Poor Service

"This is not just a bad hotel; it’s an absolute nightmare! Staying here was the worst decision I’ve ever made. From the moment I walked in, I was greeted by **a stench of filth** and neglect. The rooms were nothing short of disgusting—**stained bedsheets**, **unwashed pillowcases**, and **floors covered in dust and hair**. The bathroom was a horror show with **mold, cockroaches, and leaking pipes**. The air conditioning was practically non-functional, and the room felt like a sauna. The Wi-Fi? A joke. The signal was so weak it might as well not exist. There was no hot water, and the towels provided looked like they hadn’t been washed in weeks. The staff? Don’t even bother expecting help. They were **rude, completely untrained**, and acted like they were doing me a favor by simply being there. Requests for room service or even basic necessities like clean towels were ignored. The manager was equally incompetent, brushing off complaints with a shrug. The so-called complimentary breakfast was a health hazard. The food was **stale, cold, and tasted horrible**, and the dining area was crawling with flies and filth. I wouldn’t feed this to a stray dog! To make matters worse, the location is unbearably noisy with no soundproofing, so forget about getting any sleep. It’s clear this hotel doesn’t care about cleanliness, customer service, or even basic human decency. **Please, for your own sake, DO NOT visit this hotel.** It’s a waste of money, time, and peace of mind. You’d be better off sleeping in your car or staying literally anywhere else. This place should be shut down immediately!

Our stay at this hotel was highly disappointing and fell well below acceptable standards. The room was in an unhygienic condition — window sills were layered with dust, the bidet was leaking, washroom was dirty,no hot water, small fridge which doesn’t work,electrical switches were broken, and we encountered both cockroaches and spiders. The bedsheets and pillowcases were torn, adding to an already unacceptable environment. Shockingly, the room was only cleaned after we had checked in. We booked through Sweekar, where the customer service representative clearly assured us of a full breakfast, including eggs, bread, butter, tea/coffee, and South Indian options. What was provided, however, was a limited South Indian meal served in plastic containers. The chutney tasted artificial and powdery, the sambhar was diluted and tasteless, and the tea was little more than sugar water. Even after specifically requesting sugar-free tea the following day, we were served an undrinkable version. This stay was nowhere near the standard we were promised. The lack of cleanliness, poor food quality, misleading communication, and inadequate service reflect a serious failure in hospitality. I strongly advise against staying at this property.

Hi This was with respect to my stay in fab hotel DeccanHeritage as per this booking. I am raising this post my stay on because I had my sister staying with me and did not want to put her in bother in complaining at a place where I myself did not feel secure. Firstly while doing my booking itself I had asked if this was a proper fab property or not and the reservation team had said a€˜yesa€™. Upon my arrival I saw nothing as per fan other than two phamplets placed on reception desk. The staff there also was not from fab and they where telling ita€™s hotel Deccan heritage. The rooms also was very unlike my previous fab experience, with stained toilet and old linens. There was no water bottles in my room and I was charged 40 for the two bottles when I asked for them. Also on the breakfast offered, my previous fab experience had buffet breakfast served in very nice restaurants. But this time what was offered was to order prior night between idli, dosa or Upma. I ordered soda which was served to me as a parcel which seemed to me as a parcel picked from any road side restaurant with no proper packing or plates to dine on. The tea served along was in flask and cups a decade older. On top of this, room boy over there with this pan chewed mouth looked as if one seen in local hotels and you also have cleaning staff who asked me for a€˜chai ka paisaa€™ doing nothing. Traveling along with my sister, I had refrained myself from booking cheap alternatives like oyo, just because I wanted to give her comfort and safety, with which my previous fab experience was truly fabulous. But this time, I felt cheated and is terrifically angered that this had happened even after me consulting the fab booking help before doing my reservation. I had thought thy fab can be my go to hotel in any city but this experience will surely think upon that and I would now prefer something else. Hope that you atleast address my concern. Thanks NIRMAL