Our stay at The Westin Plaza was absolutely incredible! From the moment we checked in, the staff, especially [mention a name if you remember, were incredibly welcoming and attentive. Our room was spotless and the Heavenly Bed was a dream to sleep in. We also loved the spectacular views from the rooftop bar and the delicious breakfast buffet. The hotel's commitment to excellence is evident in every detail, and we cannot wait to return. A truly 5-star experience.

Good experience ...

Great experience

I stayed in Room no 302...but whn was using the toilet hand shower the water leaked back instead of from the jet wetting me..also saw few butts of bidi s on the soap holder,toilet door ws also broken because of which the door lock was not locking.. tv was only net based

The location is good, value for money ofcourse, but I had a little bad experience with the broken window of the particular room that I got, allowing mosquitoes to come inside. The staff are very helpful though.

Room quality & accommodation did not matching without webportal photograph.

The hotel looked good in photos, though Google reviews were mixed, so I decided to try it. Unfortunately, my experience was closer to the negative reviews. On arrival, I was shown multiple rooms – all had a damp, unpleasant smell, some had just been painted and the fumes hadn’t dried, making them unsuitable. I was travelling with my 68-year-old father, so staying in such conditions for 3 days was not possible, especially after paying a premium. After I raised my concern, the staff showed me another room. It was slightly better but still far from clean. Bigger rooms had stained, moldy sofas, the commode wasn’t properly cleaned, and the TV didn’t work until they replaced a broken remote. The staff kept repeating that they were giving me a “big room complimentary,” but honestly, I would have preferred a smaller, clean room instead. The only positive was that the staff were polite and tried to help, but the overall standards of maintenance, hygiene, and facilities were well below expectations. Sadly, I will not be choosing this hotel again and hope the management addresses these issues seriously.

The room which was provided to me was 70 sqft . However when I was booking the room it said 150 sq ft. Misleading description of room was provided. The room is dirty and condom packets are thrown here and there.My breakfast was provided (terrible quality food) after I called them atleast 5 times. I had a terrible here and will definitely not prefer any cheap fab hotels in future. I complained to MMT also .they were also of not much help. Uninstalling MMT as well and sharing this review on public platforms so that other people won't have to experience such a terrible stay.

Booked a stay with @FabHotels – app showed property just 700m from Kolkata Railway Station, but it’s actually 12 km away. Clear case of misleading info! Refund still pending. If not resolved in 24 hrs, I’ll move to Consumer Court. #FabHotels #ConsumerRights #Refund

Extremely Disappointing Stay – Not Worth ₹1113 This was one of the worst hotel experiences I’ve ever had. The room was dirty and clearly not cleaned before our arrival. The bathroom was in a terrible state — the drainage was open and water flowed out through a pipe, making it completely unhygienic. The geyser didn’t work, and the bathroom had a strong foul smell, making it impossible for us to even take a bath. One side of the window was missing, which meant the room was open to the outside all night. The AC was not working, and there was no water service provided. The only amenity was a tiny 2g soap — nothing else. The blanket was also unclean and smelled bad. Overall, nothing about this stay was satisfactory. Everything was disappointing, including the unfriendly and unhelpful staff. Not recommended at all.