The staff were very professional and courteous. The rooms were clean and well-maintained, and the location was excellent.

Good rooms

Great hotel with nice staff

Excellent

I had a very disappointing and harassing experience at this hotel. I booked my room one week in advance and completed the full online payment. But when I arrived, the hotel manager told me that no rooms were available. This was shocking and extremely unprofessional. Instead of giving me the room I paid for, they tried to send me to another building nearby. The alternative room was very dirty, very small, and completely unacceptable. After making me wait for almost one hour, they finally agreed to provide a room in the main hotel but only after forcing me to pay an extra 500. They did not give any proper reason for this extra charge. I had no choice but to pay because I was already stranded. This behavior is dishonest and feels like harassment of customers. Taking full payment in advance and then denying a proper room is completely unacceptable. I strongly do NOT recommend this hotel. Poor management, rude behavior, hidden charges, and very bad customer service.

They created this entire issue about tarrifs which they had to settle with fab, they let me check in at 4pm

Overall rating: 1/5 stars We were thoroughly disappointed with our stay at Fabhotel Heritage Ruby in Kolkata from December 10th to 11th. We had traveled to the city to attend the Bryan Adams concert and were looking forward to exploring the city for a couple of days after that. Unfortunately, our hotel experience was a major letdown. The room allotted to us was a disaster. It was tiny, with damp walls and a general sense of neglect. The AC remote didn't work, and the window had no blinds, only flimsy curtains that offered little privacy. To make matters worse, the fan was non-functional. We felt like we were stuck in a dingy, poorly maintained box. Despite our repeated complaints, the hotel staff seemed completely uninterested in addressing our concerns. They sent someone to check the issues, but when they couldn't fix them, they simply shrugged it off and told us that the fan was "non-repairable." No offer to change our room or provide any alternative solution was made. The hotel's services were equally unimpressive. The reception area was chaotic, and the staff were slow and unhelpful. We waited for over 30 minutes to check in, and the staff seemed more interested in chatting with each other than attending to our needs. To add to our frustration, we paid around ₹1500 for a two-seater room for one night, which we thought was a reasonable price point. However, considering the subpar room quality, pathetic service, and overall dismal experience, we felt utterly cheated. The final insult was during checkout, when we asked the staff to hurry up, and they had the audacity to lecture us on time management. It was a stunning display of incompetence and customer indifference. Overall, our experience at Fabhotel Heritage Ruby was a disaster. We would not recommend this hotel to anyone and would advise others to avoid it at all costs. The hotel's management needs to take serious steps to address the issues with their rooms and services, or risk losing customers altogether.

First of all this was my worst staying experience in my life. I booked this hotel for 2 nights and I paid the whole amount through online. When I went for check in the receptionist told me I have to pay more. When I asked why, thn the receptionist told me which one I paid that amount very less. Total I paid 1454/- . After all the discounts. Receptionist hold my check in more than 1hr. She told me I have to pay more 1398/- other wise I cannot check in . When try to connect to FAB customer care I didnt get any solution. I showed the receptionist the price which one I paid in FabHotel app, still dont want to understand. After long wait when I dont have any options I paid extra 1398/-, because I was tied and I need rest. After that when I enter the room the room was very tiny and smell no good, bed linen was not clean properly also cockroach running around. For This kind of room seriously I paid too much. Its totally waste of my time and money. After this incident I never trust FabHotels .

Too rude staff and no flexibility, Room is smelly bad everywhere the smell of cigarettes. Non- Smoker cant live there. Flash dont works well and not feasible at all