The staff were very professional and courteous. The rooms were clean and well-maintained, and the location was excellent.

The location of the hotel is quite good – not too much on the main road, yet not tucked away too far inside either. It’s just right if you’re looking for a stay near Acropolis Mall. The staff members are decent and well-behaved, and the room size and facilities are reasonable for the price point. The washrooms were clean, which was a relief. The room lighting, AC, and TV were also fine and functional. However, the major issue lies with cleanliness of the bedding. The bedsheets were not very clean, though somewhat manageable, but the blankets were in really bad condition with noticeable stains. When I asked the bellboy to change my blanket, he mentioned that even if he replaced it, the next one would likely be in a worse condition because they don’t have better blankets available. That is very concerning, because this is about the most basic hygiene standard a hotel must maintain. Not having coffee, tea, or breakfast services is something you can make peace with, but compromising on clean sheets and blankets is not acceptable. If the management addresses the hygiene issue seriously, the stay would be much more comfortable. Otherwise, it was a decent experience overall.

In the Fab Hotel app it's not shown how much spacious it is. But after check in the room I was provided it was so small that even kids would feel suffocated. Then we changed the room for which I was charged more 600 rupees. In the app it's written about balcony. They said the rooms with balcony are smaller than the room we have checked in. This was Executive according to them. They don't have any further spacious room in the building. Make sure you check the pictures and then think to check in, with that service is very bad I would say. You ask them for anything they will take hours to do or might forget it even. They don't provide wifi when it's written in the app free wifi. LoL. Think wisely before you choose this hotel. Only Room No. 303 is spacious and good to stay as per my recommendation.

Overall rating: 1/5 stars We were thoroughly disappointed with our stay at Fabhotel Heritage Ruby in Kolkata from December 10th to 11th. We had traveled to the city to attend the Bryan Adams concert and were looking forward to exploring the city for a couple of days after that. Unfortunately, our hotel experience was a major letdown. The room allotted to us was a disaster. It was tiny, with damp walls and a general sense of neglect. The AC remote didn't work, and the window had no blinds, only flimsy curtains that offered little privacy. To make matters worse, the fan was non-functional. We felt like we were stuck in a dingy, poorly maintained box. Despite our repeated complaints, the hotel staff seemed completely uninterested in addressing our concerns. They sent someone to check the issues, but when they couldn't fix them, they simply shrugged it off and told us that the fan was "non-repairable." No offer to change our room or provide any alternative solution was made. The hotel's services were equally unimpressive. The reception area was chaotic, and the staff were slow and unhelpful. We waited for over 30 minutes to check in, and the staff seemed more interested in chatting with each other than attending to our needs. To add to our frustration, we paid around ₹1500 for a two-seater room for one night, which we thought was a reasonable price point. However, considering the subpar room quality, pathetic service, and overall dismal experience, we felt utterly cheated. The final insult was during checkout, when we asked the staff to hurry up, and they had the audacity to lecture us on time management. It was a stunning display of incompetence and customer indifference. Overall, our experience at Fabhotel Heritage Ruby was a disaster. We would not recommend this hotel to anyone and would advise others to avoid it at all costs. The hotel's management needs to take serious steps to address the issues with their rooms and services, or risk losing customers altogether.

I had a very disappointing and harassing experience at this hotel. I booked my room one week in advance and completed the full online payment. But when I arrived, the hotel manager told me that no rooms were available. This was shocking and extremely unprofessional. Instead of giving me the room I paid for, they tried to send me to another building nearby. The alternative room was very dirty, very small, and completely unacceptable. After making me wait for almost one hour, they finally agreed to provide a room in the main hotel but only after forcing me to pay an extra 500. They did not give any proper reason for this extra charge. I had no choice but to pay because I was already stranded. This behavior is dishonest and feels like harassment of customers. Taking full payment in advance and then denying a proper room is completely unacceptable. I strongly do NOT recommend this hotel. Poor management, rude behavior, hidden charges, and very bad customer service.

I booked this hotel for 3 nights at OYO. After booking and paying the entire booking amount I personally called the hotel to reconfirm my booking.They acknowledged my booking.But, when I reached the hotel with all my luggage, they started saying that they can't offer a room at the OYO Price rate and asked double the booking amount in cash.When I refused they denied Check in and started behaving very rudely.(Especially a guy name Rajesh at the reception). I called OYO customer care but after keeping on hold for over 1 hour at last their final resolution was to simply refunding me the paid amount. They won't bother about the harassment and the mental agony faced by the guest. The hotel's modus operandi is- 1. Listing the hotel at the top page of OYO App at a very decent rate.Once guest arrive after a long tiring journey and with family and luggage,they will take advantage of the situation and seek additional amount from the guest. 2. They insist on paying the additional amount in cash so that they can evade the Tax. OYO should immediately delist such hotels from its app and also impose heavy fine for harassing the guest with unethical business practices. (If OYO need any material evidence I can provide the recordings of the conversations.)

First of all this was my worst staying experience in my life. I booked this hotel for 2 nights and I paid the whole amount through online. When I went for check in the receptionist told me I have to pay more. When I asked why, thn the receptionist told me which one I paid that amount very less. Total I paid 1454/- . After all the discounts. Receptionist hold my check in more than 1hr. She told me I have to pay more 1398/- other wise I cannot check in . When try to connect to FAB customer care I didnt get any solution. I showed the receptionist the price which one I paid in FabHotel app, still dont want to understand. After long wait when I dont have any options I paid extra 1398/-, because I was tied and I need rest. After that when I enter the room the room was very tiny and smell no good, bed linen was not clean properly also cockroach running around. For This kind of room seriously I paid too much. Its totally waste of my time and money. After this incident I never trust FabHotels .

One of the worst experiences I’ve ever had at a hotel. Despite having a confirmed booking, we were unnecessarily made to wait without any proper explanation. What made the situation far worse was the behavior of the lady at the reception — she was extremely rude, arrogant, and completely unprofessional. Instead of assisting us with courtesy, her tone was dismissive and disrespectful, which made us feel harassed rather than welcomed. In a hospitality business, basic manners and respect towards guests should be the minimum standard, but unfortunately, this hotel failed miserably. Such behavior is unacceptable and shows a serious lack of training and accountability. I would strongly advise others to avoid this property if you are expecting even a basic level of professionalism and service. Management needs to take strict action against such behavior and seriously reconsider how they handle guests.

The checkin process took 45 minutes... I was standing there for the whole time.. Staff isnot helpful at all.. I had to shout at the receptionist.. That man was terrible... Tv not working... Washroom not clean... Requested for dental kit.. They said no... Requested for in room breakfast which they denied... Towels were dirty... Requested for tv to be corrected which they didn't.. Didn't help in guiding me to book the room.. The front desk person don't know anything... Glasses sent were dirty.. Ac was not working properly.. Checkout was terrible too... I am super duper dissatisfied.. That was my bf's bday... And they didn't do anything... They completely ignored us... We both are hoteliers andwork in a 5 star hotel.. We know how guests are treated.. I am completely disappointed...