Best hotel across the area.!!

The staff were very professional and courteous. The rooms were clean and well-maintained, and the location was excellent.

I booked this hotel through Goibibo, and while the stay itself was pleasant, the pre-arrival experience needs improvement. The contact number provided in the booking voucher connected me to the FabHotels call centre, where after waiting in a queue, I was given a hotel number that turned out to be incorrect. This created unnecessary tension, especially since the booking was for my elderly parents. On calling again, I finally received the correct contact. This is something that should be addressed to ensure a smoother process for guests. Upon check-in, my parents found that the property does not have a lift, which can be challenging for senior citizens or anyone with mobility issues. It would be helpful if this was clearly mentioned during the booking process. That said, the room was spacious, clean, and well-maintained, which made the stay comfortable. The hygiene standards were commendable, and the hotel’s prime location near Elgin Crossing is definitely a plus. However, the hotel does not have a kitchen facility for lunch or dinner, which might be inconvenient for some guests. Breakfast was provided, and it was tasty and satisfying. Overall, a good stay with excellent room quality and location, but a few operational improvements would enhance the guest experience.

Overall rating: 1/5 stars We were thoroughly disappointed with our stay at Fabhotel Heritage Ruby in Kolkata from December 10th to 11th. We had traveled to the city to attend the Bryan Adams concert and were looking forward to exploring the city for a couple of days after that. Unfortunately, our hotel experience was a major letdown. The room allotted to us was a disaster. It was tiny, with damp walls and a general sense of neglect. The AC remote didn't work, and the window had no blinds, only flimsy curtains that offered little privacy. To make matters worse, the fan was non-functional. We felt like we were stuck in a dingy, poorly maintained box. Despite our repeated complaints, the hotel staff seemed completely uninterested in addressing our concerns. They sent someone to check the issues, but when they couldn't fix them, they simply shrugged it off and told us that the fan was "non-repairable." No offer to change our room or provide any alternative solution was made. The hotel's services were equally unimpressive. The reception area was chaotic, and the staff were slow and unhelpful. We waited for over 30 minutes to check in, and the staff seemed more interested in chatting with each other than attending to our needs. To add to our frustration, we paid around ₹1500 for a two-seater room for one night, which we thought was a reasonable price point. However, considering the subpar room quality, pathetic service, and overall dismal experience, we felt utterly cheated. The final insult was during checkout, when we asked the staff to hurry up, and they had the audacity to lecture us on time management. It was a stunning display of incompetence and customer indifference. Overall, our experience at Fabhotel Heritage Ruby was a disaster. We would not recommend this hotel to anyone and would advise others to avoid it at all costs. The hotel's management needs to take serious steps to address the issues with their rooms and services, or risk losing customers altogether.

1 Star – WORST Check-In Experience EVER | Highly Unprofessional & Intimidating Staff I had one of the worst hotel experiences of my life at FabHotel Lake Side View, Topsia between 9th to 13th July — and as a hotelier with over 25 years in the hospitality industry, I’ve never witnessed such unprofessionalism and outright rude, intimidating behavior. Despite having paid in full, well in advance, the front desk staff hesitated to hand over the room upon arrival at 9:00 PM — which is well past standard check-in time. Initially, we were given a room that was unclean and clearly not ready. After waiting for an entire hour, the counter staff admitted they had already allotted our confirmed room to someone else. I witnessed them repeatedly call the person occupying OUR room, asking them to vacate it ASAP. I reached out to the FAB Helpline twice, only to be met with a confusing and broken IVR system. Finally, a customer care executive assured me that our room was indeed confirmed and we only needed to collect the keys from the reception. She even called the hotel directly to confirm — only for the hotel staff to shamelessly deny the whole situation. When I confronted the staff, they suddenly handed me a different room key — something they could’ve done an hour earlier. But what followed next was completely unacceptable: The receptionist turned aggressive, warning me in a threatening tone, “This is Kolkata, you can do whatever you want. Jo ukhaadna hai ukhaad lo, koi farak nahi padta.” This kind of rowdy street-level intimidation is beyond disgraceful, especially in the hospitality industry. Shocking. Unprofessional. Unsafe. If this is the level of service and behavior FAB allows under its brand name, it seriously raises concerns about the quality control and accountability within their network. STAY AWAY from this hotel if you value your time, safety, and basic hospitality standards.

Very bad experience after booking from fav hotels, few points to consider before booking this property-- 1- please don't book via fav hotel representative they will force you and somehow wash your brain to book asap and do the payment without thinking of my tastes and choices which happened with me. 2- hotel manager is clever but in bad way, 3-. Hotel staff/housekeeper is very impolite and rude when asked for room Cleaning, is showed unnecessary anger to me infront of the owner and manager just because I asked for cleaning the room as I count dirty floors and hairs all around the room at the time of check-in, but manager took no step/ and professionalism as to how one should not show anger, manager told bhyia how will they clean the room at night? I said I came at night for check-in and found dirty floor and hair so how would I sleep there? You should have kept cleant before hand itself, but he denied cleaning the room in the face, which was very bad in terms of handling guests, 3- no professionalism at all be it manager or staff, 3- no food items were available, no kitchen no housekeeping, denied in all, 4- booked through fav hotels and they have no support at the time I faced issue, representative somehow showed no interest and paid support in the favour of hotel for their own money interest, 5- I would say not at all value for money, 6- rooms floors corner were damped, 7- no cooling ac 8- no fan in any rooms, so when hot you would need to wait atlist 45 min for the room to cool 9- bad adour inside rooms, no window to pass polluted gas formed inside room, 10- don't book from favhotels, as you cannot early checkout if you find these above details wrong. 11- overall I would say pathetic service,

Subject: Your Incompetence Ruined My Parents' Trip FabHotels, I hope you're ready for an earful because I am absolutely fuming! Let me paint you a picture of the nightmare you put my elderly parents through. They are in their 65s, not that it seems to matter to your incompetent team. They were excitedly looking forward to their trip, and what do they get? A wild goose chase thanks to your pathetic excuse for providing correct directions on Google Maps. Three hours. Three freaking hours they wasted, trying to locate your sorry excuse for a hotel. And why? Because you geniuses can't even get the address right. Bravo! But it gets better. Oh yes, it does. Despite confirming the booking, you still managed to screw up the email with the correct location. It's like you're allergic to competence or just enjoy watching people suffer. Did it even occur to you to inform your customers of your monumental screw-up? No, of course not. You probably think your customers have all the time in the world to deal with your idiocy. Now, let's talk compensation. My parents deserve more than a half-hearted apology. They deserve compensation for the stress, inconvenience, and utter disrespect you showed them. And don't you dare try to weasel your way out of it. You owe them, big time. Do better. That's all I'm asking. But given your track record, I won't hold my breath. Awaiting a response that's actually worth something, Faris

Rooms were small but okay. Bedsheets were not cleaned and also those were torn bedsheets. There was no brackets to hang your clothes in the cupboards. There is no car parking available, you need to park the cars on the streets. The most horrible thing about this hotel is the staffs and management. The behaviour of the receptionists were very rude. I had booked two deluxe rooms and paid it online. When we reach there, one of the receptionist told us only one room is available so he can not give two deluxe rooms and asked us to upgrade to super deluxe room by paying extra 1000/- bucks. For which I obviously asked why I have to pay extra when the fault is from their end that two rooms were not available and suddenly one more receptionist came there and argued very aggressively and told us that he will give two deluxe rooms without AC and said he wouldn’t care what we do which without the AC even though we have already paid for the AC rooms. That was very rude and embarrassing as few other guests were sitting in the lobby and were looking at us. Then we agreed to pay extra for for one super deluxe room as we had no options left. Fun Fact : there is no difference between deluxe rooms and super deluxe rooms. I have stayed in a lot of hotels and home stays but never experienced such behaviour from hotel management. The only good thing about this hotel is the location.

I booked this hotel for 3 nights at OYO. After booking and paying the entire booking amount I personally called the hotel to reconfirm my booking.They acknowledged my booking.But, when I reached the hotel with all my luggage, they started saying that they can't offer a room at the OYO Price rate and asked double the booking amount in cash.When I refused they denied Check in and started behaving very rudely.(Especially a guy name Rajesh at the reception). I called OYO customer care but after keeping on hold for over 1 hour at last their final resolution was to simply refunding me the paid amount. They won't bother about the harassment and the mental agony faced by the guest. The hotel's modus operandi is- 1. Listing the hotel at the top page of OYO App at a very decent rate.Once guest arrive after a long tiring journey and with family and luggage,they will take advantage of the situation and seek additional amount from the guest. 2. They insist on paying the additional amount in cash so that they can evade the Tax. OYO should immediately delist such hotels from its app and also impose heavy fine for harassing the guest with unethical business practices. (If OYO need any material evidence I can provide the recordings of the conversations.)