Attentive, friendly , helpful staff . Food are very tasty. Specially chinese food. Convenient location. Comfortable stay . In a word great stay .

Neat and clean room, very close to acropolis mall. Staff behavior very good. Over all very nice.

Smooth Check In, Cooperating People, Good Place

Poor service. AC was delibrate kept off. It was made on only after second remimder. Better service is available in same location with lower price. Not advisable to book this Hotel.

If you want to eat something then you will have to order it from outside like Zomato. Don't these people help you in this ??

Don't be deceived by online ratings and attractive photos. The room was in terrible condition, with a strong, unpleasant odor, a damaged ceiling, and dirty bedsheets and pillows. It was so bad that I felt nauseated during my stay. I had booked the room for two days, paying nearly ₹2,000 per day. However, on the first day, they claimed there was no water in the room and shifted me to another hotel, which I later found online for just ₹1,000 per dayand also 5km away . Despite this, they didn't refund the difference. The only reason I stayed was because the staff was polite and supportive. But honestly, it felt like a scam.

These people are co-branding it as OYO too. FAB hotels is just a dummy name for additional marketing. Bed linen, towels, were stained, and being reused without being washed. It's a very old building with paint chipping off the moist walls and room smelling damp with zero ventilation. Moreover the hotel felt very very unsafe for women. In conclusion this is OYO and a really bad one.

Rooms with no air , dirty bathroom , dirty walls , your bad will make noise if you change your side Used bathrooms are provided to guest , couple moaning in their room , you get to listen in your room. Dirty kitchen And Cherry on the top is breakfast doesn't include tea.

They took advance for booking three days prior to booking date but upon arrival they denied for checking in. This is one of the most unreliable hotel in the town beware of booking in advance.

Overall rating: 1/5 stars We were thoroughly disappointed with our stay at Fabhotel Heritage Ruby in Kolkata from December 10th to 11th. We had traveled to the city to attend the Bryan Adams concert and were looking forward to exploring the city for a couple of days after that. Unfortunately, our hotel experience was a major letdown. The room allotted to us was a disaster. It was tiny, with damp walls and a general sense of neglect. The AC remote didn't work, and the window had no blinds, only flimsy curtains that offered little privacy. To make matters worse, the fan was non-functional. We felt like we were stuck in a dingy, poorly maintained box. Despite our repeated complaints, the hotel staff seemed completely uninterested in addressing our concerns. They sent someone to check the issues, but when they couldn't fix them, they simply shrugged it off and told us that the fan was "non-repairable." No offer to change our room or provide any alternative solution was made. The hotel's services were equally unimpressive. The reception area was chaotic, and the staff were slow and unhelpful. We waited for over 30 minutes to check in, and the staff seemed more interested in chatting with each other than attending to our needs. To add to our frustration, we paid around ₹1500 for a two-seater room for one night, which we thought was a reasonable price point. However, considering the subpar room quality, pathetic service, and overall dismal experience, we felt utterly cheated. The final insult was during checkout, when we asked the staff to hurry up, and they had the audacity to lecture us on time management. It was a stunning display of incompetence and customer indifference. Overall, our experience at Fabhotel Heritage Ruby was a disaster. We would not recommend this hotel to anyone and would advise others to avoid it at all costs. The hotel's management needs to take serious steps to address the issues with their rooms and services, or risk losing customers altogether.