FabHotel Shivani Residency

Toilets where not cleaned never ever suggest me this hotel anymore no soups no waterbottle

Team fabhotels, i have made a reservation at shivani residency mira road of your flagship. i want to raised a complaint against this property because it's a clear cut case of a fraud that i have to suffer. there is no shivani residency was written at start there is same property named with 2 diffrent ways!! 1) hotel lotus residency 2) shivani residency i have accidentally stayed at this property with the name lotus residency and i had a worst experience!! this property doesn't follow hygiene rules at all . there rooms are so dirty as well as there washrooms . the charged me 30 rupees and it was supposed to be a complimentary and was included in booking as aminities. there is no single positive reason to stay at this hotel for anyone . if i have known it's a same property i would have not booked it at all!! i called at your hotline number for getting refund they denied it as per your policy because they were not ready to modify the dates nor they were ready to give me credit points for future bookings. there is no sign of your flagship at all. there only mentioned oyo and not fabhotels. like you guys are making your customers fool?? not even at the reception nowhere it was written it is a property with fab hotels. i have travelled a lot with your flagship properties there is nowhere i have experienced this bad. this property have dance bar at the ground floor!! i am very disappointed by it and i want my refund for what have to suffer from you. i am going to raise a consumer complaint as well about this fraud. i am attaching documents as well as a proof. it's a request to kindly refund my money and take a quick action against this. thank you.

Service of the staff was just exceptional - from the manager to the restaurant staff to the reception, everyone went out of their way to be helpful and attentive. small gestures such as helping with calling a doctor, or checking on needs of our children showed a genuine interest from the staff in being helpful. for example, the food had not been prepared as expected and the staff immediately replaced the item with an alternate without anything.

Food was excellent and their managers in restaurant were very helpful. due to fast, my wife wanted some different fruits , which were not on table. same was provided promptly without any extra charge. good variety of breads were available for vegetarians also, which was helpful as some of our family members are strictly vegetarian

Rooms were a good size and nicely furnished. it was very quiet, barely any noise from outside except for the occasional wedding nearby. the bed was excellent quality, i slept well the whole trip. also as a solo female traveler, i felt very safe and comfortable.

We stayed here to attend marriage in family on 17th april 2018 and were impressed with front desk team who go out of way to extend help. well maintained rooms and nice spread for breakfast. we certainly would like to stay again during our next trip.