FabHotel Shivani Residency

Team fabhotels, i have made a reservation at shivani residency mira road of your flagship. i want to raised a complaint against this property because it's a clear cut case of a fraud that i have to suffer. there is no shivani residency was written at start there is same property named with 2 diffrent ways!! 1) hotel lotus residency 2) shivani residency i have accidentally stayed at this property with the name lotus residency and i had a worst experience!! this property doesn't follow hygiene rules at all . there rooms are so dirty as well as there washrooms . the charged me 30 rupees and it was supposed to be a complimentary and was included in booking as aminities. there is no single positive reason to stay at this hotel for anyone . if i have known it's a same property i would have not booked it at all!! i called at your hotline number for getting refund they denied it as per your policy because they were not ready to modify the dates nor they were ready to give me credit points for future bookings. there is no sign of your flagship at all. there only mentioned oyo and not fabhotels. like you guys are making your customers fool?? not even at the reception nowhere it was written it is a property with fab hotels. i have travelled a lot with your flagship properties there is nowhere i have experienced this bad. this property have dance bar at the ground floor!! i am very disappointed by it and i want my refund for what have to suffer from you. i am going to raise a consumer complaint as well about this fraud. i am attaching documents as well as a proof. it's a request to kindly refund my money and take a quick action against this. thank you.

Food was excellent and their managers in restaurant were very helpful. due to fast, my wife wanted some different fruits , which were not on table. same was provided promptly without any extra charge. good variety of breads were available for vegetarians also, which was helpful as some of our family members are strictly vegetarian

There staff is extremely polite and highly cultured upto the mark. i really loved the food they served. room were really neat & clean. will definitely visit the property again

The room was always absolutely clean, and the housekeeping staff was always smiling and always kind when coming to my room. staff at the reception was kind and really helpful. they were able to solve all our problems, from ordering a pizza until booking airplane tickets. the hotel also offer a good service in its travel desk.

Very friendly staff, proactive and helpfull. i am talking here about all the staff i interacted with: reception desk, restaurant, romm service. the informations receied were always correct and i felt safe. the room was comfortable and clean. great value for the money.