I recently had the pleasure of staying at Hotel Golden Emerald, and it was an outstanding experience. The rooms were exceptionally comfortable, clean, and well-maintained, offering a luxurious vibe. The staff's hospitality was truly commendable. A special mention goes to Guru at the reception desk, whose professionalism and friendly demeanor made our stay even more enjoyable. He was incredibly helpful and ensured that all our needs were met promptly. The entire staff was cooperative and dedicated to providing exceptional service. Their commitment to guest satisfaction truly stood out and made us feel right at home. If you’re looking for a perfect combination of excellent service, cozy accommodations, and a helpful team, Hotel Golden Emerald is the place to be. Highly recommended! Rating: ⭐⭐⭐⭐⭐

Overall, my stay at the hotel was good, and most of the staff members were polite and helpful, except for one lady at the reception whose behavior was extremely rude and arrogant. There were several unpleasant incidents with her, but I would like to highlight one in particular: I had ordered food from outside and requested utensils from the reception. When I spoke to this lady, she told me there were no utensils available as the hotel was fully booked. I politely said I could wait 10–15 minutes, but she arrogantly replied that she could not manage and could not provide me with any. When I asked what I should do, she dismissively said she didn’t know and couldn’t do anything, even adding that she herself eats food with her hands and chapati, implying I should do the same. Such an attitude was extremely unprofessional and left me disappointed. While the overall stay and service from other staff were very good, this particular individual’s behavior made the experience unpleasant.

The experience with Fab booking is not good as suddenly on the checkin day the hotel mentioned we can not check in as the rate mentioned is not updated and are lower whereas the rates were discussed and agreed between Fab representative Mr. Pandey. The same person did not bother to pick the phone and even did not reply or called back when this issue has come up and later also. The hotel stay was comfortable.

Non ac room provide, i m call in your customer care 2 days no one answer my call ,your support team 1 hour hold on call ,

I stayed here for a night as I reached in puna city at 4am in the morning. Worst experience, rude staff, toilets dirty. Overall rating i would give them is 2 out of 10. Stay here only if u dont have any other options.

Receptionist is very rude. Everything was finalized before the booking but they billed more and threatened to pay it one day before checkout Mad receptionist

I was provided with a non ac room after booking an ac room

I had a very disappointing experience at FabHotel Prime Golden Emerald. The service was far below expectations — the staff were extremely rude and displayed a complete lack of professionalism throughout my stay. Despite multiple requests, they refused to provide extra pillows, which is a basic amenity any decent hotel should accommodate. Moreover, I faced harassment from the hotel staff itself, simply for trying to park my bike at the hotel premises late at night around 2 a.m., which felt extremely unsafe and unwelcoming. Instead of assisting a guest at that hour, the staff chose to argue and create an uncomfortable situation. Overall, the atmosphere was uninviting and the staff’s attitude was indifferent, making it clear that customer satisfaction is not their priority. I would strongly advise future travelers to consider alternative accommodations if they value respectful treatment and decent service. The rooms are extremely unhygienic and shady with cocroaches in it. The bedsheets are torn with dirty stains on them as well. Would not recommend this hotel to anyone henceforth. Name of the staff was : Aniket, Gaurav.

I had stayed this hotel many times with family and friends when it's name was mint Salsubury park.. And I booked based on past experience. To my surprise the hotel manager Raju spoiled everything.. Once we arrived at the hotel, he directed us to park the car behind hotel without even taking our luggage out.. Then he denied check in due to non availability of photo ID of my children (mine and wife's ID was provided in original).. There was no welcome gesture no empathy and simply asked us to leave..somehow I found ID on cell. Then he allotted us 2nd floor room which was full of cockroaches and mosquito. Letter on 3rd floor room was given which is newly furnished.. Extremely bad experience.. And hotel management should remove this manager as he doesn't even know how to behave with customer.... Rude and arrogant. Though location, price was good, I won't stay here again for sure. (Housekeeping Staff was cooperating though but can't do much as manager was in command)

1. There is no option to lock the door from inside (like tower bolt). Hotel staff can open the door from outside anytime with the duplicate key. 2. In bathroom no exhaust fan and there is a gap between bathroom window glasses (inside view can been seen from outside). 3. There is a gap in balcony door frame and it’s door(insects can come inside) 4. Old dirty pillows with new pillow covers. 5. Found few cockroaches in the room.