Overall, my stay at the hotel was good, and most of the staff members were polite and helpful, except for one lady at the reception whose behavior was extremely rude and arrogant. There were several unpleasant incidents with her, but I would like to highlight one in particular: I had ordered food from outside and requested utensils from the reception. When I spoke to this lady, she told me there were no utensils available as the hotel was fully booked. I politely said I could wait 10–15 minutes, but she arrogantly replied that she could not manage and could not provide me with any. When I asked what I should do, she dismissively said she didn’t know and couldn’t do anything, even adding that she herself eats food with her hands and chapati, implying I should do the same. Such an attitude was extremely unprofessional and left me disappointed. While the overall stay and service from other staff were very good, this particular individual’s behavior made the experience unpleasant.

Hotel is clean and rooms are good enough. But service is not so good. Major issue is about toilet lid which is a fault in construction of all rooms, it doesn't stay open, if you are using the toilet seat, lid falls on your back, that's irritating and unhygienic. Other minor things like bath stool was broken, there is a small kettle but no tea coffee sachets, drinking water bottles are available but have to call reception 2-3 times to get it, food is ok-ok not to expect anything tasty, the wooden platform under the tv was broken such that could fall off from the wall anytime, the table was also wall attached so not very strong, no chair, fan makes continuous noise because it rubs against the pop ceiling when switched on, telephone in the room was not working. So summarizing, the hotel is good if you just want a place to crash for a night or two in low price; but not a good choice if you expect comfort and convenience.

"AVOID AT ALL COSTS. This was an utterly horrific and unhygienic experience. The room had a persistent foul odor, and the washroom was infested with worms and visibly filthy. The hotel is nowhere near the "luxury" they advertise and is a complete rip-off. To make matters worse, they charged 100 for a miserable breakfast that took from road side which costs you 30 on the street. Customer support was completely unhelpful. Save your money and book elsewhere; you will regret staying here."

Terrible experience at saraswati I want my refund. I have booked my room at fab hotel sairaj narhe pune your employees rahul told me due to some issues hotel is not accepting any check in at 12th and shifted us to another place no lift was provided. I was travelling with my family. Worst service and response from fab hotel.

Absolutely disgraceful experience. You confirmed the booking at ₹1347 plus taxes, and then shamelessly hiked it to ₹2144. That’s not just misleading—it’s outright cheating. If there’s a level below “worst,” you’ve achieved it. - The linen was filthy beyond belief—looked like it hadn’t been changed in weeks. - No dental kits, no shampoo, no conditioner. Basic hygiene standards? Nonexistent. - Not even a facility for tea or coffee, let alone proper food. What kind of hospitality is this? This place is a textbook example of how to ruin a guest’s stay. Pathetic service, zero accountability, and a complete lack of integrity.

It seems to be a fraud run both by the hotelier along with the help of Fabhotels. Rooms were unhygienic, smelly and the furniture was broken. Unsafe for women and children. Inappropriate and bully behaviour by Fabhotels customer care.

Terrible place. It was just shady it's a love hotel not a hotel for family pls stop referring this as a hotel it was just too shady.. no family will stay there in those kind of rooms. It's a fucking love hotel..

Worst experience. Rooms are not as showin in the images. Reception staff is highly rude. They are having some commission related argument with FABexpress and customer's are the victim here. Regarding rooms and cleanliness, there were bed bugs...washrooms were filthy. We had to ask for the room change because of bed bugs. Not recommended

You are making fool to customers by taking extra service charges. the same you are not mentioning in invoice also. no any other hotel booking company takes such type of service charge. this is cheating with customer. i had paid extra 273 rupees. i want that money as refund to me.

I had a very disappointing experience at this property. The rooms were extremely unhygienic – the linens were stained and clearly not cleaned properly. The washrooms were dirty, and there were even insects in the room. The environment was very disturbing, with loud music, parties, and constant noise throughout the night, making it impossible to rest. This property mainly seems to operate as a local budget stay, and the rates are much lower if booked directly rather than through platforms like OYO or Fab, which feels misleading. Overall, I would not recommend this place to anyone looking for a clean, safe, and comfortable stay.