Very good experience. Clean room, great location, no food or breakfast available

The place is really good for this price. Clean hotel. Service is good and staff is helpful. It's a new hotel, I guess just 3-4 years old. So the condition of the hotel is good. It's including breakfast, and they have a buffet which is also good for kids to eat as it's not very spicy. Just tell them to clean the bathroom properly..that seems to be lil concern.

Hotel location was nice and surroundings was very clam and clean. Varieties of food stalls will be available nearby this hotel and walkable distance for the Pune metro station as well as Pune railway station.

Overall, my stay at the hotel was good, and most of the staff members were polite and helpful, except for one lady at the reception whose behavior was extremely rude and arrogant. There were several unpleasant incidents with her, but I would like to highlight one in particular: I had ordered food from outside and requested utensils from the reception. When I spoke to this lady, she told me there were no utensils available as the hotel was fully booked. I politely said I could wait 10–15 minutes, but she arrogantly replied that she could not manage and could not provide me with any. When I asked what I should do, she dismissively said she didn’t know and couldn’t do anything, even adding that she herself eats food with her hands and chapati, implying I should do the same. Such an attitude was extremely unprofessional and left me disappointed. While the overall stay and service from other staff were very good, this particular individual’s behavior made the experience unpleasant.

I booked a Deluxe Room, but the room provided was very small, more like a Standard Room. I was expecting a more spacious and comfortable stay. Please ensure room types match bookings in the future.

Terrible experience at saraswati I want my refund. I have booked my room at fab hotel sairaj narhe pune your employees rahul told me due to some issues hotel is not accepting any check in at 12th and shifted us to another place no lift was provided. I was travelling with my family. Worst service and response from fab hotel.

It seems to be a fraud run both by the hotelier along with the help of Fabhotels. Rooms were unhygienic, smelly and the furniture was broken. Unsafe for women and children. Inappropriate and bully behaviour by Fabhotels customer care.

"AVOID AT ALL COSTS. This was an utterly horrific and unhygienic experience. The room had a persistent foul odor, and the washroom was infested with worms and visibly filthy. The hotel is nowhere near the "luxury" they advertise and is a complete rip-off. To make matters worse, they charged 100 for a miserable breakfast that took from road side which costs you 30 on the street. Customer support was completely unhelpful. Save your money and book elsewhere; you will regret staying here."

You are making fool to customers by taking extra service charges. the same you are not mentioning in invoice also. no any other hotel booking company takes such type of service charge. this is cheating with customer. i had paid extra 273 rupees. i want that money as refund to me.

Worst experience. Rooms are not as showin in the images. Reception staff is highly rude. They are having some commission related argument with FABexpress and customer's are the victim here. Regarding rooms and cleanliness, there were bed bugs...washrooms were filthy. We had to ask for the room change because of bed bugs. Not recommended