FabHotel Prime Emerald Highland

I strongly advise against booking a stay at any fabhotel. most of the positive reviews here appear to be fake, likely posted to artificially inflate the overall rating—they are far from reflecting the actual experience. i originally booked a different fabhotel through expedia and paid for it over a month in advance. when i arrived, the reception was unstaffed, and there were loud construction noises. after some time, a staff member who spoke only hindi approached me and handed me a phone number. when i called, i was informed that the hotel i had booked was closed, and i had been internally rebooked to another fabhotel. however, there was no assistance offered on how to reach the new location, leaving me to walk for 25 minutes under the scorching sun with two suitcases. when i finally arrived at the reassigned hotel, "fabhotel prime emerald highland," the reception there had no knowledge of my rebooking. after a quick phone call and showing my booking confirmation, they assigned me a room. the hotel was in disrepair—partially resembling an unfinished construction site and, in some areas, a junkyard (see photos). the pool was green and clearly neglected, making swimming there impossible. the room itself was completely rundown and unacceptable. fortunately, expedia was able to help later that evening and moved me to a proper hotel. my advice: opt for international hotel chains with established standards to avoid such unpleasant surprises. unfortunately, situations like this are not uncommon in india. paying a bit more for safety, cleanliness, and reliable quality is well worth it.

Overall it was good. a few things to note and come prepared, the window ac opens up in the bedroom balconies giving out all the heat there making the balconies unusable. 2ndly there are a lot of mosquitoes that the property runners should do something about. rest all was all right

Unpleasant experience with fab hotels – not recommended i strongly advise against booking this property or any fab hotel. after paying a 25% advance, we arrived only to find the property in a terrible state—the rooms were stinking, and the entire building was poorly maintained. we decided not to check in and immediately requested a refund. initially, they agreed to refund within 7 days, but later refused. i have chat history to prove this communication. despite sending a formal request via email, their response was simply, “sorry, can’t refund.” the customer service was unprofessional and disappointing; they were polite while booking, but became rude and dismissive when i asked for a refund. assisted by customer executive deepak overall, customer service is zero. i wouldn’t recommend fab hotels to anyone looking for a reliable and pleasant stay.

Comfortable stay. good location. it's not technically a hotel but an apartment in a complex. nonetheless it's a good stay. staff is good.

I don’t know what the reviews here are about .. we stayed here for 2 days and they were the worst two days of our lives . no pros just cons . we stayed with our little toddler besides knowing that they gave us room in a remote apartment which looked more like a dump yard .. the rooms were dirty not dusted ever since eternity.. toilets were clogged with hair .. bed sheets were moulded .:when we asked for a clean up all they did was mopped the floor and went . when we called for a room change they paid no heed and ignored us ..it was horrible wouldn’t suggest anyone .

Staff was responsive and helpful but rooms weren't that we'll maintained(smelled as if it hadn't been opened for months). location and view were pretty good. utensils and induction were okay. wifi was fast. overall i would say experience was satisfactory, but could have been better if the rooms were cleaner.