Great Hotel experience and very coperative staff all over experience is Good

Nice hotel....but one suggestion to hotel staff management and reception counter staaff some time please break your hotel policies rules and understand customers time and situation......in my cashe check in time after 9 right but we enter around 8 clock staff not provided me rooms before 9..and say me please sir give me extra 300 for checl in before 9 o'clock

The room was always absolutely clean, and the housekeeping staff was always smiling and always kind when coming to my room. Staff at the reception was kind and really helpful. They were able to solve all our problems, from ordering a pizza until booking airplane tickets. The hotel also offer a good service in its travel desk.

Worst experience. I arrived for check-in at 12.10 they kept me waiting for 45 minutes telling room was to be cleaned. Then they gave the room where the curtains were just kept over the shelf so was afraid to go near it. Room was ok but is only for couples because the room nd toilet partition was see through. Toilet was not clean. Wash basin faucet was loose n was not fixed. Air conditioning was on opposite side of the bed n that made us sweat inside blanket. Blanket was torn. Only one bath towel was provided. We asked to provide a mineral water bottle which they charged and gave us a used water bottle. We asked for new one and they delivered it after about half hour. At night we asked for plates for eating food which they said would give but never gave me one until we ate the food as it was getting cold. And it never came. No proper lighting inside the room, just 2 lights near the bed was only in the room. Basic amenities to heat water to drink was also not provided. I have booked with breakfast but when enquired for breakfast they told me they can buy it from the street vendor and give me the food which we refused as it was very unhygienic to see. Customer service 1/5 Room facilities 1/5 Cleanliness 1/5

Worst experience. I arrived for check-in they kept me waiting for 45 minutes telling room was to be cleaned. Then they gave the room where the curtains were just kept over the shelf so was afraid to go near it. Room was ok but is only for couples because the room nd toilet partition was see through. Toilet was not clean. Wash basin faucet was loose n was not fixed. Air conditioning was on opposite side of the bed n that made us sweat inside blanket. Blanket was torn. Only one bath towel was provided. We asked to provide a mineral water bottle which they charged and gave us a used water bottle. We asked for new one and they delivered it after about half hour. At night we asked for plates for eating food which they said would give but never gave me one until we ate the food as it was getting cold. And it never came. No proper lighting inside the room, just 2 lights near the bed was only in the room. Basic amenities to heat water to drink was also not provided. I have booked with breakfast but when enquired for breakfast they told me they can buy it from the street vendor and give me the food which we refused as it was very unhygienic to see. Customer service 1/5 Room facilities 1/5 Cleanliness 1/5

Dirty hotel and dirty room. Dirty towel, bathroom, water seepage, insects. DO NOT STAY..

Overall Very bad experience. No cleaning. Bathroom condition very bad— when you take bath for 5 minutes. After that you feel like swimming in bathroom. (water stuck in bathroom). Bad sheets and blankets were not cleaned. AC stopped working after 1 hour.

Reception staff is pathetic. They charged us for extra bed but only provided mattress and on asking other bedding stuff they started to argue and gave us the logic that extra bed means only extra mattress not blanket and pillow. This is the worst property with worst staff. Rooms are not at all maintained. This is the worst property with very rude staff. If I had option I would have given them rating in negative this property is not even worth 1 star.

Very disgusting and worst service imaginable. NEVER BOOK ANY FAB HOTELS. Because The reviews are fake. The rooms are utterly unhygienic with stains on bed and beedis smoked in rooms and left for us to remove before using the room. Rooms do not have geysers so do not expect hot water they will give a rod to hear the water. Not even once was the room cleaned windows broken. Used beds And they CHARGE YOU ABSURDLY HIGH PRICE FOR PATHETIC SERVICE