This is one of the best-value places to stay near Mumbai Airport Terminal 2. The staff are polite, and the rooms are clean and well-maintained. Before arriving, I had seen many negative reviews about this property on Google Maps, but after my stay, I found those concerns did not reflect my experience. In fact, my stay was comfortable and satisfactory.

Very Good & Clean Rooms With Good Service.

Pathetic experience i didn't even stayed 1 day there my money was gone and when I asked for refund they were not responding and this not for family they added fake picture of hotel this is in the old abandoned mall

I have never experienced such rude staff and poor service in my life. The hotel refused to allow check-in unless I paid extra money, which was completely unexpected and unprofessional. I strongly request others not to book this hotel, as it will only cause unnecessary stress and inconvenience. Even Fab Hotels higher authorities do not seem to recommend this property for booking.

Room was very small (around 80 sqft). Breakfast was included but not provided saying Eid is not a valid excuse. Water pressure in the toilet was extremely low, and the exhaust fan was very noisy. No window is acceptable, but ventilation was still poor.

This was honestly the worst stay I have ever experienced. The room had a strong, unpleasant smell, and for just two hours of early check in they charged us for a full extra day, which we paid because we had no option. The room they gave us was in terrible condition. The furniture was broken, everything was dusty, and there were cockroaches, even inside the pillow. We immediately complained. The caretaker came to see the room and, after looking at everything, told us that the solution was to switch off the lights at night so the cockroaches would not come out. That was the only advice he gave. There was no proper cleaning, no apology, and no effort to fix the problem. When we asked to change the room, they refused at first. After making multiple complaints through MMT, they finally agreed to shift us. Unfortunately, the second room was no better. It was just as dirty and had the same cockroach issue. We had booked this hotel for four days, but staying there even for one night felt impossible. Since no real solution was provided, we had no choice but to leave the hotel immediately. They did not refund us for the remaining three days and were rude and uncooperative during checkout. This hotel shows no concern for cleanliness or basic hospitality. I would strongly advise others not to stay here unless they are prepared to deal with unhygienic rooms and very poor service.

We booked this hotel the day of our stay and called that night to confirm our arrival and our rooms. When we arrived at 3am, they made us pay 2000rupees over the rate that was stated by booking.com and later said that is was tax. Then I heard the guy laugh and say to his friend in Hindi something like 2 deluxe rooms and exhibition. We were there for a business exhibition. He then explains that unfortunately due to an error our rooms are not available, so he will have to put me and my colleague in a shared room, despite that fact we booked two rooms. The error was obviously that he had sold our two rooms to someone else that had come and wanted to make more money. This was of course after we’d paid, so obviously he wasn’t going to give us any money back for this, despite us asking and having paid for two rooms and him only being able to give us one. But he said that we shouldn’t worry and he’d give us the two rooms we’d paid for in the morning at 8am, his attitude this whole time was very slimy. Me and my colleague go up to the shared room that we were given, and it’s very disgusting, not been cleaned at all, no pillowcases on the pillows, cockroaches, holes in bedsheet, and it smelled very bad like a mixture of cigarettes and faeces. But I thought well we should be moving rooms tomorrow morning we’ll just stay here a couple hours. I woke up the next day with bites all over my face as if there were bed bugs or maybe mosquitoes. We went to the front desk at 10:30am, and they said the rooms are not free and that they are ‘sorry’ but they will be free soon, blaming it then on an electrical issue in some of the rooms. We had to leave for an event and when we came back again they were not free, and he said they will be free at 9pm, we went down at 9pm and of course they were not free. We also heard a family with small children arrive then and also arguing with the front desk about the same issue, they had booked two rooms online and the hotel couldn’t not give them these rooms. So we had to share the horrible room for another night. The next morning we spoke to the guy and he had the rooms for us, and we kindly asked for a refund for part of what we had paid as we paid for two rooms but only got one. He then tried to gaslight us and say ‘oh but your rooms were ready yesterday at 1pm but you were not here so we had to give them away’, clearly a lie but also saying that he expected us to wait at the hotel all day for the rooms, and lying saying they didn’t have my contact number when I had already been messaging them. So they refused to give us any money back. We later also found out that they had marked us as a no show on booking.com, which effectively cancels our booking, we think this is due to them trying to avoid commission fees, or not having to own up to their mistakes maybe. To conclude I understand that it is a budget hotel and we shouldn’t expect a lot, but I do not expect to be overcharged, or to not get the rooms we had reserved, and I don’t expect to be lied to or manipulated, so that they can make more money, as they knew there was an exhibition so they were doing everything they could to make money off as many people as possible. Also included in our booking was breakfast, we didn’t hear any mention of this, and this was not offered.

Very bad experience, rooms were very dirty, there were lot of cockroaches roaming here and there. Bathrooms were stinky and shower jet were leaking. There was no towels or basic toiletries in the bathroom. Pictures shown online were completely different from what we got. Also they denied to refund when we asked for cancellation.

Extremely pathetic. We got scammed by booking this hotel. We left after 15 minutes despite paying the full amount for two days. They even denied refund. Never booking through Fab Hotels