Saket Metro Station
Thu, 18 Sep — Fri, 19 Sep
2 guests
Where to?Saket Metro Station
Check-in & check-outThu, 18 Sep — Fri, 19 Sep
Guests2 guests
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FabExpress Dolphin International
Mahipalpur•7.8 km from Saket Metro Station
298 ratings
Pay @ hotelCouple friendly
Horrible experience Dust all over Cockroach in room Spit all over Dust all over Wall damage
The stay experience was pleasant... The staff was polite... Manager was quite helpful... Room cleanliness was taken care of.... Overall, recommended for stay
I ordered a thali the tase was not good and I havent eat the meal. I told this to receptionist but still they charged full amount of the thali. This was not good I will not recommend to order food inside the hotel.
Breakfast not provided not even a single day, water not available in washroom, bed sheets are torn overall experience in hotel was very bad
I am writing this to bring to customers attention a highly disappointing experience I had at one of your hotels a few weeks ago. Despite raising a complaint at that time, I did not receive any support or resolution from your side, which left me extremely dissatisfied. On my visit, I had to return from the reception itself due to the poor condition of the room and the unprofessional behavior of the staff. The experience was so unpleasant that I could not proceed with my stay, which resulted in a complete waste of ₹1400. This was not just a financial loss but also a breach of trust in the brand that I had been loyal to. What concerns me the most is that the hotel is located in a prime location. A property with such potential should represent the best of FabHotels, but unfortunately, due to weak management and poor customer service, it is doing the exact opposite. If such issues are ignored, it will ultimately damage your brand’s reputation. Customers like me may begin to perceive FabHotels in the same way people view OYO, which has become a symbol of unreliable service. I have been a customer of FabHotels for the past year and had chosen your chain because of the trust I had in your standards. However, this experience has left me questioning that trust. As a loyal customer, I expect better accountability, stricter quality checks, and prompt resolutions when genuine grievances are raised. I strongly urge your management to: 1. Conduct an immediate audit of this particular property to identify the gaps in service and infrastructure. 2. Take corrective action against unprofessional staff and poor hospitality practices. 3. Strengthen your customer support so that issues are addressed promptly, instead of being ignored. 4. Compensate customers fairly when such incidents occur, as it not only restores trust but also shows that you value your clientele. I have attached screenshots of my review for your reference. I hope you will take this matter seriously and ensure that such incidents are not repeated with any other guest. FabHotels has great potential, but without addressing issues like this, you risk losing loyal customers and damaging your long-term brand image. Please do not let weak management and poor service drive away those who have trusted you over the years.
I have never stayed in a hotel worse than this in my entire life.The food quality was poor, the room was even worse, and the washroom was the worst of all.
Worst Experience Ever! Absolutely pathetic stay. No basic service provided — not even towels or bathroom essentials. Rooms were in terrible condition, nothing like what was shown online. To make matters worse, there was no lift in the building, which made it highly inconvenient. Overall, the stay was a nightmare. I would never plan to stay here again and strongly advise others to avoid this place at all costs!
To begin with, * The rooms were so dirty, * hair all over the floor, * smelly rooms, * very dirty bed linens * No toiletries were provided * No water bottle given. * Very dusty furniture * Spider webs in the room * NO GLASS ON THE WINDOW OF THE WASHROOM. * TO USE WASHROOM WE HAD TO SWITCH OFF THE LIGHT. * Washroom was so dirty, had stains of tobacco pukes. * The guy dealing at the reception was very impatient and highly irresponsible. * No regular checks are done of the rooms. * NOT AT ALL SAFE FOR WOMEN, BY SEEING THE CONDITION OF THE WASHROOM WINDOW. * A very big window it was which was absolutely open. * Housekeeping staff was rude, and was mopping the floor after requesting him so much as if he is doing some kind of favour on us. * Not at all a good place to stay. * Strict actions should be taken against it. * THE STAY WAS ABSOLUTELY DISAPPOINTING AND WE HAD TO CHECK OUT WITHIN FEW HOURS , AS NO ACTIONS WERE TAKEN. * IF THERE WOULD HAVE BEEN A RATING ZERO, I WILL GIVE IT TO THIS STAY. * PLEASE DO NOT CHOOSE THIS PLACE TO STAY, ALL THE PHOTOS OF THE ROOMS SHOWN ARE FAKE.
It was a worst experience. Unhygienic and uncooperative rooms and staff. Non-availability of lock for rooms during going out. Complete wastage of money
Very disappointed..rooms are dirty n smelling. No fan inside the room .. ac remote not working properly...breakfast is ok
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