Very good service and Nice staff

"I had a very pleasant stay at this hotel. Everything was well-organized and comfortable. I would especially like to mention Mr. Rahil, the manager, who was extremely professional, kind, and helpful throughout my stay. His friendly nature and attention to detail made the experience even better. The staff was also polite, the rooms were clean, and the overall service was excellent. I highly recommend this hotel and truly appreciate the hospitality shown by Mr. Rahil and the entire team."

Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.

It was perfect staying in the hotel as the hotel staff was very supportive and helpful. Room service was also up to mark and I have also enjoyed the food from the hotel . Thank you black stone hotel palace team for the perfect stay .

Absolutely Disgusting & Unsafe – A Health Hazard, Not a Hotel I was initially given a room that was filthy, reeking of cigarette smoke, and in no condition to be offered to any guest. When I requested a change, the nightmare only deepened. The new room had bedsheets visibly stained with what appeared to be human body fluids. Upon requesting a mattress change, I was horrified to discover that the mattress underneath was stained with blood and other bodily fluids — a revolting and traumatic sight. The washroom was equally unsanitary, and the curtains were marked with gutka stains and spit. It genuinely felt like a serious health risk just to lie down on the bed. This place is not at all suitable for families — in fact, I’d question whether it’s safe for anyone. I immediately checked out of the hotel, and to add insult to injury, my refund is still pending. If you value hygiene, safety, and basic human dignity — avoid this hotel at all costs. I wouldn't wish this experience on anyone.

Honest Review – A Disappointing Experience This has been, without a doubt, the worst hotel experience I’ve had so far. We had to urgently book a hotel due to an appointment elsewhere, and this property was locked in at the last moment. Our first mistake was paying for in advance without checking the room. The room provided was extremely cramped and uncomfortable. The condition of the room was unacceptable: Seepage on the walls Poorly maintained bathroom Overall lack of cleanliness and upkeep The staff service was unprofessional and apathetic, and made the experience even worse. To be fair, the food was decent but the tea was one of the worst I’ve ever had. Strong Recommendation: We had booked this property in an emergency but to anyone reading this: Even in an emergency, avoid this hotel. Delay your plans, pay extra elsewhere, but do not check in here unless you want to severely compromise on comfort, cleanliness, and basic service quality.

Hotel did a clear fraud to me, I booked through oyo they took 499 extra rupees before check in, I shared all the proof and screenshots with oyo support, but oyo failed to provide me justice and supported the fraud hotel. Don't go for the fake reviews they are giving on google.

Pathetic Experience.. Firstly the location of property is not exactly the same as shared in location link of the booking.. neither the hotel staff is responding and supporting in searching out the hotel.. Upon check staff behaviour was not good and rude.. The room was in pathetic condition i.e Rusted shower, Rusted tap, Uprooted floor, Stained walls, Stained Sofa, torn bedsheet, Flat Mattress, they don't Even have keys ready of the rooms.. I have to insert a metro card to turn on the main switch of the room.. AC is set at 16 degrees and does not have a remote to adjust room temperature.. Landline also not working every time we have to go down from 10th floor for every small things like water and glasses.. only 1 lift was working which is taking at 5-7 min.. Tried to connect to the fab hotel and booking.com customer support while checkin and during stay but not received a single response.. Overall it was a waste of money and time..

My stay at this hotel was a complete disaster. We got our room very late, and to make things worse, there was no hot water. Despite knowing about the issue, they still assigned us that room. After complaining, we were given another room, which was just as bad — most light bulbs didn’t work, the bed was broken, the curtains had cigarette burns, the fan was filthy, and the towels were dirty. There were no complimentary water bottles either; everything came with an extra charge. The service has gone downhill drastically compared to my previous visits. The worst part was the constant harassment about check-out. We got our room around 2:30 PM, but the next day at exactly 11 AM, staff started banging on the door, repeatedly asking when we were leaving. Even after telling them several times that we needed just 20 more minutes, different staff members kept asking the same question over and over. I would never recommend this hotel to anyone. Stay away if you value basic comfort and decent service!

Wrong information was provided by the customer support team - Ms. Supriya. Misguided us about early check in. We had shortlisted a hotel but she suggested another one named Roseman hotel in Vaishali. When we reached the hotel we were told that we can only have early check in if we pay another rs500. When we tried to talk to Ms. Supriya about the same thing she didn’t pick up the call. We were given a room at 16th floor, the lift took forever to come to the ground floor. Once we reached the 16th floor we were told the allotted room has been given to someone else. Another room was given on 10th floor, on reaching there same statement was repeated that the allotted room has been given to someone else. Finally we were given a room on 12th floor. God knows how does such brands work with such leniency. Highly disappointed.