Good Experience

First of all the map location shared for this hotel is wrong in both MakeMyTrip app and the one shared by Fab hotel in WhatsApp. The property is not have a board as Fabhotel and not even the name as Prime Stay I. The property is terribly affected due to under construction site in front of it. They listed a building originally named WhiteRabbit Bar and Restaurant as Fabhotel. They provided a clean towel after asked them the replace the used one kept in room. No toiletries provided. Their map location even in google map is wrong, to show that they are in a good location.

Significant improvements are needed in customer service. We arrived from overseas and had booked four rooms at this hotel, including paying extra in advance for early check-in. However, upon arrival straight from the airport, we were told the payment hadn’t gone through—despite having confirmation (there was apparently a miscommunication with the department who took the initial reservation and the hotel), which would not load due to poor Wi-Fi at the hotel. As a result, we were forced to pay again for a separate room, and only one room was provided, even though we were a group of three families with children. Additionally, we found two cockroaches in one of the rooms, raising serious concerns about cleanliness and hygiene.

Hotel name is different, drinking water and breakfast not provided despite charging the extra, not maintained well, stinking smell allover room, don't get trapped for fake ratings, I have booked through redbus, receptionist asked to cancel my booking and pay the amount at counter nothing went well during the stay, won't book this hotel again and and I don't recomend

A horrible experience! The receptionist who stays during the night is very rude. I booked a double sharing room for my parents and it was 2:30am midnight when we reached the hotel. Since it was too late so I couldn't go to my pg and requested to just stay for the night but the receptionist was not agreeing to let me stay for that night. He was like he doesn't care where I go and stay that night but he cannot let me in. That's some shitty rule that they have! The same thing repeated the next day too and my parents were really very upset with such a behaviour. Not only this, despite being their daughter, I'm not allowed to visit them in their room. Only in reception I am allowed to meet them. It was more of a jail than a hotel! Who makes such shitty rule man! Also network is very poor in that area, jio airtel everything is totally dead. You cannot even GPay an uber auto in that area. Hotel wifi is WORST specially that of the 2nd floor where we stayed; despite repeatedly complaining about the wifi issue, nothing was done. Also there is no dining so you cannot have food there. Even they didn't provide kettle upon asking one. So not a good experience overall and would not recommend it to anyone.

When I told a friend I was spending a night there, he suggested me to sleep in the car (perhaps he had read the reviews but not me). I enter the room and it reeked of cigarette. I switched on the AC and the smell reduced. Now I wanted to a bath but the shower head was 20% functional, it must have been hanging there for at least ten years without cleaning if not more. The wash basin tap almost came out when I turned it. Finally, when I went to bed, the pillows, bedsheet and quilt was full of sweat smell. Enough I said and complained at the reception. They changed the room but only marginally better. Less of sweat smell but bedsheet had stains. Tap was miles away from the basin. Next day, I went for the breakfast and the staff was following me like I was going to steal their cutlery. There was no live counter and plain dosa were kept on a plate, cold and insulted. Never again at this hotel. I will heed to my friend's advice and sleep in the car if reviews are this bad for any hotels in future .

Pathetic service experience. While the rooms and balcony were wonderful, the service left as with the thought of how inhuman a hotel staff can be. The staff were not at all welcoming, which was embarrassing and disappointing. On the checkout day, I received a call asking us to leave sharp at 11:30 am, which felt quite abrupt. Even worse, the manager seemed more interested in defending the team than in listening to our concerns, despite how upset we were. My friend had a leg injury and took a bit more time for bath as the water shouldn't touch the wound, but the hotel staff was so adamant which was shocking. It's not about how the rooms are kept it's about the relationship is built with regular customers which the hotel failed at. Very disappointing and unsatisfactory.

At the hotel they told me they don't have my booking. Moreover, I realised only after reaching the hotel that it was THAT kind of hotel - typical OYO. A guy came in with his girlfriend and was haggling about the night's charge. The. i saw in other rooms there were middle aged men coming in with escorts. At 11 pm in the night, with my 60-yr old parents, I didn't have any other option than to check-in. We had a late evening flight. But the situation was really uncomfortable! All the bed sheets, pillow covers, blanket covers had blood stains and human hair of various lengths. When I asked for a fresh bedsheet, that also had stains.

The service is pathetic. Never make the mistake of booking this place. Absolutely careless and disgraceful people. The manger and the management have got no communication skill and lack the basic of how to maintain a hotel. The room was smelly and the sheets when we entered the room were not good. Upon that they are behaving in a rude manner. Also, in the normal business day hours, a visitor was not allowed into our room and they were pointing out the fact that only specified number of guests are allowed. These people don't know the difference between visitor and guest and are running this whole place of utter crap.