I would like to share my genuine experience with this property.. The room was clean, spacious, and nicely decorated. Room is equipped with good size window with good air flow. The bed was very comfortable, and the air conditioning worked pretty well. Bathroom is clean with adequate size. The breakfast served is really nice and of good quantity. We also tried the restaurants seafood platter one evening, which was fresh and well-prepared. Room service is also very wonderful

Nice place of stay with clean and hygienic premises. A choice to consider if u staying mumbai walkable distance to kurla station. Drawbacks - unclean surroundings, lack of availability of vegetarian food. Here they have a external catering source for complimentary breakfast which I haven't tried. I opted for Zomato.

Room was clean. Linen was clean . Perfect Hotel at this budget . Everything was well organised although they can improve a little. Would highly recommend

Everything was perfect. The staff was helpful, the accomodations were beautiful and the breakfast was superb. It couldn't have been better. Thanks

Hotel is good. Location is good. Staff is co operative..although there is room for improvement..I am Happy with my stay..will sure visit again

Good co operation and safety safety precautions like cctv adopted in the corridor and smooth conversation was really good

Palm Grove is not owned by fab hotels and the hotel was not informed about our booking leading to lot of confusion and we had to ultimately request the hotel to accommodate us.

Spacious Room..Neat and clean bathrooms and good and manner full staff. full marks to them

Very bad service couldnot even give water bottles on time have to ask for everytime. Even on last day we didn't get any bottles and I didn't want to ask for it again so we left. They didn't even mention breakfast timing and if we need to go or will provide room service and we went for breakfast late the first day. Second day my child was having health issues and while going for breakfast health deteriorated so had to come back to room but upon knowing the situation too they didn't offer breakfast in room and while I asked if they could bring breakfast they denied and we didn't have the breakfast that day which we paid too.

Extremely Disappointed – No Support for Medical Patients and Misleading Information I had a deeply disappointing experience at Fab Grand Heritage Hotel BKC. After a long and tiring journey, we requested early check-in—something that was clearly confirmed by Fab Hotels beforehand, along with assurance that a ground-floor room would be available. Upon arrival, not only was early check-in refused despite our willingness to pay for it, but we were also told there were no rooms on the ground floor. The only available room was on the second floor, which was simply not an option due to medical reasons. What's worse is the complete lack of empathy shown by the staff. Rather than assisting, they were argumentative, dismissive, and spoke in a loud, disrespectful tone. It was heartbreaking to see that even though the medical condition of the guest was visibly apparent, there was no attempt to help or accommodate. There was no compassion, no humanity. India is growing fast economically and culturally, but basic human values like empathy and support—especially for female senior citizens and medical patients—seem to be missing in places like this. It's upsetting to think that in a country known for its hospitality, guests in pain are treated this way. We have a lot to learn from developed countries where care, kindness, and even love for animals are prioritized far more than what we experienced here for human. I would not recommend this hotel to anyone, especially those traveling with elderly or ailing family members. A place that cannot show basic human decency is not worth staying at.