Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.

"I had a very pleasant stay at this hotel. Everything was well-organized and comfortable. I would especially like to mention Mr. Rahil, the manager, who was extremely professional, kind, and helpful throughout my stay. His friendly nature and attention to detail made the experience even better. The staff was also polite, the rooms were clean, and the overall service was excellent. I highly recommend this hotel and truly appreciate the hospitality shown by Mr. Rahil and the entire team."

The check in process was quite good the rooms are cleans overall i have really good experience bajrang is good boy happynece boy

It was perfect staying in the hotel as the hotel staff was very supportive and helpful. Room service was also up to mark and I have also enjoyed the food from the hotel . Thank you black stone hotel palace team for the perfect stay .

Pradeep best rooms best location staff behaviour nice

Worst room ever stayed in..Don't have any facility and they also don't let you in at price which you have pre-paid. Even water bottle is not provided on demand. Toiletries are not held in washroom..Extremely terrible experience. Request Fabhotel to remove these kind of fraudsters.

Unhygienic room and bathroom even their lobby area…. Just stayed for airport access… won’t recommend to anyone!

Absolutely Disgusting & Unsafe – A Health Hazard, Not a Hotel I was initially given a room that was filthy, reeking of cigarette smoke, and in no condition to be offered to any guest. When I requested a change, the nightmare only deepened. The new room had bedsheets visibly stained with what appeared to be human body fluids. Upon requesting a mattress change, I was horrified to discover that the mattress underneath was stained with blood and other bodily fluids — a revolting and traumatic sight. The washroom was equally unsanitary, and the curtains were marked with gutka stains and spit. It genuinely felt like a serious health risk just to lie down on the bed. This place is not at all suitable for families — in fact, I’d question whether it’s safe for anyone. I immediately checked out of the hotel, and to add insult to injury, my refund is still pending. If you value hygiene, safety, and basic human dignity — avoid this hotel at all costs. I wouldn't wish this experience on anyone.

They leave the bedsheet dirty and if you ask them to change it, they refuse. Very bad service, they come only after calling four times. The thing which we go after seeing online or after booking online, does this happen here

Honest Review – A Disappointing Experience This has been, without a doubt, the worst hotel experience I’ve had so far. We had to urgently book a hotel due to an appointment elsewhere, and this property was locked in at the last moment. Our first mistake was paying for in advance without checking the room. The room provided was extremely cramped and uncomfortable. The condition of the room was unacceptable: Seepage on the walls Poorly maintained bathroom Overall lack of cleanliness and upkeep The staff service was unprofessional and apathetic, and made the experience even worse. To be fair, the food was decent but the tea was one of the worst I’ve ever had. Strong Recommendation: We had booked this property in an emergency but to anyone reading this: Even in an emergency, avoid this hotel. Delay your plans, pay extra elsewhere, but do not check in here unless you want to severely compromise on comfort, cleanliness, and basic service quality.