Nice place of stay with clean and hygienic premises. A choice to consider if u staying mumbai walkable distance to kurla station. Drawbacks - unclean surroundings, lack of availability of vegetarian food. Here they have a external catering source for complimentary breakfast which I haven't tried. I opted for Zomato.

Palm Grove is not owned by fab hotels and the hotel was not informed about our booking leading to lot of confusion and we had to ultimately request the hotel to accommodate us.

One of the receptionist her name starts from L ( i font know her full ne she was very rude extremely rude and insulted us like anything asking too many personal questions also she told me I can leave the hotel and take my money back , she shouted like anything on us telling that she has full right to sSk anything becasuse of her my experience got very bad and I left hotel one day before yesterday because the aura atmosphere she created for us insulting shouting screaming was unexpectable in front of all other people

Wonderful staffs are very co operative. Fully satisfied for my stay. Receptionist are very calm & explain me every thing about my stay.

This place is ideal for a stay with two people. The rooms are clean, neat, and well-maintained. However, they are a bit compact for three guests (especially if traveling with a child over 3 years old). Occasionally, there was a drainage smell, which could be improved. The location is excellent right on the main road, very close to the visa office and Jio World Centre. The standout feature is the friendly and supportive reception and staff, who made the stay comfortable.

Most pathetic experience till date .. booked hotel based on reviews on makemy trip and main website .. all reviews are fake photos and reality are way too different.. No towels no handwash no shower gel .. no one is bothered to change the bedsheets and empty the dustbins .. garbage of two days stayed in room only I myself threw that on thrd day morning. Two guests breakfast in one plate that too after asking pls give breakfast at 10.30. No one to attend on reception entire day .. even at the time of check In waited for 20 min then called through app ... Pls pay bit high and choose good hotel .. instead of paying your hard earned money to these fake reviews hotels .. FAB HOTELS worst hotel even hotels at hill stations in low prices are much more hygienic and well mannered.

Very bad service couldnot even give water bottles on time have to ask for everytime. Even on last day we didn't get any bottles and I didn't want to ask for it again so we left. They didn't even mention breakfast timing and if we need to go or will provide room service and we went for breakfast late the first day. Second day my child was having health issues and while going for breakfast health deteriorated so had to come back to room but upon knowing the situation too they didn't offer breakfast in room and while I asked if they could bring breakfast they denied and we didn't have the breakfast that day which we paid too.

Extremely Disappointed – No Support for Medical Patients and Misleading Information I had a deeply disappointing experience at Fab Grand Heritage Hotel BKC. After a long and tiring journey, we requested early check-in—something that was clearly confirmed by Fab Hotels beforehand, along with assurance that a ground-floor room would be available. Upon arrival, not only was early check-in refused despite our willingness to pay for it, but we were also told there were no rooms on the ground floor. The only available room was on the second floor, which was simply not an option due to medical reasons. What's worse is the complete lack of empathy shown by the staff. Rather than assisting, they were argumentative, dismissive, and spoke in a loud, disrespectful tone. It was heartbreaking to see that even though the medical condition of the guest was visibly apparent, there was no attempt to help or accommodate. There was no compassion, no humanity. India is growing fast economically and culturally, but basic human values like empathy and support—especially for female senior citizens and medical patients—seem to be missing in places like this. It's upsetting to think that in a country known for its hospitality, guests in pain are treated this way. We have a lot to learn from developed countries where care, kindness, and even love for animals are prioritized far more than what we experienced here for human. I would not recommend this hotel to anyone, especially those traveling with elderly or ailing family members. A place that cannot show basic human decency is not worth staying at.

Staff was rude. TV not working. Very very rude behaviour. Not happy with staff behaviour. Never ever come again and not to recommend some one to come

Wrost experience don't go in this hotel No service no hygiene staff is illiterate Chek in time is 12 and my 3 rooms gives me at 4 pm no service is good and staff is bogas