FabExpress Grand Inn

Terrible experience at hotel grand inn – avoid at all costs! we recently hosted our reception event at hotel grand inn, and i must say, it was an absolute disaster. while their per plate pricing may seem reasonable at first glance, their service, hospitality, and management are shockingly poor. here’s a breakdown of our nightmarish experience: 1. false pricing & booking scam the hotel claims their rooms cost ₹2,500 per night, but the same rooms are available for ₹1,100 on makemytrip, including breakfast—which is their actual worth. if you book online, they threaten to cancel your booking and force you to book directly at their inflated rates. even at ₹2,500, breakfast is not included, which is ridiculous for the price. 2. filthy, poorly maintained rooms the rooms were dusty, unhygienic, and had dirty toilets. the intercom was placed on a chair in front of the dressing table, blocking access to the wardrobe—zero thought put into room design. the so-called suite rooms (₹3,500 per night) were even worse! they had no mini-fridge, and the bathroom was the same as standard rooms. the only difference? an extra double bed—not worth the price at all. 3. horrendous guest treatment & unprofessional staff despite pre-booking, some of our guests didn’t receive their rooms because the hotel claimed they were occupied until noon—a clear failure in management. one guest didn’t even receive towels, despite repeated requests. when confronted, the receptionist was rude, dismissive, and unprofessional, saying, "do whatever you want; we cannot help." the complimentary suite in our package was filthy, littered with cigarette butts. when we raised this issue, the booking manager made absurd claims, implying that our guests were responsible—absolutely insulting and unacceptable! 4. reception event – a complete disaster the event was chaotic and poorly organized. vegetarian and non-vegetarian food stalls were placed together, making many vegetarian guests uncomfortable. the food quality was pathetic—far below acceptable standards. they didn’t even arrange proper seating for the families! instead, they placed a tiny table for the bride and groom, while everyone else had to stand and eat—the worst arrangement we have ever seen. final verdict: do not book this hotel! hotel grand inn is nothing but a scam with unprofessional staff, dirty rooms, and horrible service. they mislead customers with pricing, fail to provide basic hospitality, and are rude when confronted with issues. our special event was ruined by their incompetence. avoid this place at all costs. book elsewhere if you want even a basic level of service.

Hair of previous customers were sticked over towel blanket and pillow. handwash bottle in bathroom was empty. size of room was small.mirror was not clean.

Hair of previous customers were sticked over towel blanket and pillow. handwash bottle in bathroom was empty. size of room was small.mirror was not clean.

Staff was co operative, rooms were clean although small,sheets were clean but the ac was not working properly it was not cooling as expected tharmt was a bummer.

I rarely leave negative reviews, but this experience was exceptionally poor. i was charged an extra 500 for arriving at 9:30 am. the room i was given had an ac issue, and despite multiple requests over 8 hours and several follow-ups, it was not fixed until after 9 pm when i was finally given a different room. the staff's attitude was indifferent and unprofessional throughout the ordeal.

I rarely leave negative reviews, but this experience was exceptionally poor. i was charged an extra 500 for arriving at 9:30 am. the room i was given had an ac issue, and despite multiple requests over 8 hours and several follow-ups, it was not fixed until after 9 pm when i was finally given a different room. the staff's attitude was indifferent and unprofessional throughout the ordeal.