Horrible experience Dust all over Cockroach in room Spit all over Dust all over Wall damage

Good hotel, good hospitality, everything was organised beautifully, good location and ambience, however, some areas need improvement like the wall of the room has moisture, it was not well maintained. There was no hot water kettle, tea bags etc which are generally provided free of cost in all the hotels with such category room rates. Only one towel was provided, no toothpaste.

Room was in good condition all electrical equipment are working. Hotel staff was very helpful

curtain was very light shade so from 7 am the room was full bright, and i can't sleep in lighted room, plus my room 209 was alongside road, so till late night and early morning, honking caused a disturbed sleep

Breakfast not provided not even a single day, water not available in washroom, bed sheets are torn overall experience in hotel was very bad

It was a terrible experience with Fab hotels. The hotel denied check in and the property provided was pathetic. Even customer care has not picked the call again

Staff was not co-operative and when the time we checked-in. They did not have the information of the booking so we had to wait until room prepared

Staff are very good, but the rooms are worst, there is no Hygienic, even the bed though.

I am writing this to bring to customers attention a highly disappointing experience I had at one of your hotels a few weeks ago. Despite raising a complaint at that time, I did not receive any support or resolution from your side, which left me extremely dissatisfied. On my visit, I had to return from the reception itself due to the poor condition of the room and the unprofessional behavior of the staff. The experience was so unpleasant that I could not proceed with my stay, which resulted in a complete waste of ₹1400. This was not just a financial loss but also a breach of trust in the brand that I had been loyal to. What concerns me the most is that the hotel is located in a prime location. A property with such potential should represent the best of FabHotels, but unfortunately, due to weak management and poor customer service, it is doing the exact opposite. If such issues are ignored, it will ultimately damage your brand’s reputation. Customers like me may begin to perceive FabHotels in the same way people view OYO, which has become a symbol of unreliable service. I have been a customer of FabHotels for the past year and had chosen your chain because of the trust I had in your standards. However, this experience has left me questioning that trust. As a loyal customer, I expect better accountability, stricter quality checks, and prompt resolutions when genuine grievances are raised. I strongly urge your management to: 1. Conduct an immediate audit of this particular property to identify the gaps in service and infrastructure. 2. Take corrective action against unprofessional staff and poor hospitality practices. 3. Strengthen your customer support so that issues are addressed promptly, instead of being ignored. 4. Compensate customers fairly when such incidents occur, as it not only restores trust but also shows that you value your clientele. I have attached screenshots of my review for your reference. I hope you will take this matter seriously and ensure that such incidents are not repeated with any other guest. FabHotels has great potential, but without addressing issues like this, you risk losing loyal customers and damaging your long-term brand image. Please do not let weak management and poor service drive away those who have trusted you over the years.

I have never stayed in a hotel worse than this in my entire life.The food quality was poor, the room was even worse, and the washroom was the worst of all.