curtain was very light shade so from 7 am the room was full bright, and i can't sleep in lighted room, plus my room 209 was alongside road, so till late night and early morning, honking caused a disturbed sleep

Walls was dirty have marks of kisses...no double bed 2 single beds are joined to make it double. .handed refilled water bottle

I am writing this to bring to customers attention a highly disappointing experience I had at one of your hotels a few weeks ago. Despite raising a complaint at that time, I did not receive any support or resolution from your side, which left me extremely dissatisfied. On my visit, I had to return from the reception itself due to the poor condition of the room and the unprofessional behavior of the staff. The experience was so unpleasant that I could not proceed with my stay, which resulted in a complete waste of ₹1400. This was not just a financial loss but also a breach of trust in the brand that I had been loyal to. What concerns me the most is that the hotel is located in a prime location. A property with such potential should represent the best of FabHotels, but unfortunately, due to weak management and poor customer service, it is doing the exact opposite. If such issues are ignored, it will ultimately damage your brand’s reputation. Customers like me may begin to perceive FabHotels in the same way people view OYO, which has become a symbol of unreliable service. I have been a customer of FabHotels for the past year and had chosen your chain because of the trust I had in your standards. However, this experience has left me questioning that trust. As a loyal customer, I expect better accountability, stricter quality checks, and prompt resolutions when genuine grievances are raised. I strongly urge your management to: 1. Conduct an immediate audit of this particular property to identify the gaps in service and infrastructure. 2. Take corrective action against unprofessional staff and poor hospitality practices. 3. Strengthen your customer support so that issues are addressed promptly, instead of being ignored. 4. Compensate customers fairly when such incidents occur, as it not only restores trust but also shows that you value your clientele. I have attached screenshots of my review for your reference. I hope you will take this matter seriously and ensure that such incidents are not repeated with any other guest. FabHotels has great potential, but without addressing issues like this, you risk losing loyal customers and damaging your long-term brand image. Please do not let weak management and poor service drive away those who have trusted you over the years.

Very Bad Experience Not Recommended I had a highly disappointing stay at FabHotel Moro, Paschim Vihar. We were given Room No. 203 (2nd Floor), which was in extremely poor condition. The walls had visible water damage, stains, and peeling paint, likely due to leakage or dampness. The room felt unhygienic and poorly maintained. To make things worse, there was a strong smell of alcohol coming from nearby rooms, which seeped into ours. The area was also very noisy, making it impossible to relax or get proper rest. The staff's behavior was unhelpful and indifferent. Despite the obvious condition of the room, they assigned it to uspossibly because we had already made the full payment in advance. No support was offered, nor were we provided with an alternative room. Overall, this was one of the worst hotel experiences I've had. I would strongly advise others to avoid this property. Poor service, lack of cleanliness, and absolutely no value for money.

The stay was terrible and haven't met my expectations. There was an electricity outage for almost 2 to 3 hours. The washroom was dirty and almost soiled linen and when asked to change they said laundry se ese hi aata hai.

Hotel management denied to serve breakfast for which I had already paid the amount at the time of booking the rooom

I had a very disappointing stay at FabHotel Jeet Stays (Booking ID: 2FAZMJ). The room was full of cockroaches and very unhygienic. The toilet door was broken, making the stay uncomfortable. Despite informing the reception multiple times, no action was taken to change the room. This was not the service promised at the time of booking. I expected basic cleanliness and maintenance, but the experience was extremely poor. I would not recommend this property unless FabHotels ensures proper hygiene and better service in the future.

Our employees had a 3-night booking but could stay only 1 night as the room service, facilities, and amenities were extremely poor. The experience was totally disappointing — a disastrous stay. Looking forward to a refund. Also management and fabhotel are not responding to complains

I had booked this place for my mom. They had very bad experience staying at this place. 1. No keys were provided for the room 2. Heater wasn’t working 3. No kettle in the room Staff is asking to use another room for bathing, room was booked for a 3 nights stay and they had to go through all this. Please think twice before booking this property and FabHotels.

I have never stayed in a hotel worse than this in my entire life.The food quality was poor, the room was even worse, and the washroom was the worst of all.