FabHotel Santoor

Booked suite room and paid accordingly but provided executive room, on contacting to customer care of no satisfactory reply and action taken by fab team

What was good : only location nothing else. what was bad : worst hotel i stayed, no facility at all, i wonder how this hotel is rated 3 star. it's not even single star. let me tell you about this hotel. location is good but hotel is highly over rated and nowhere near 3 star. i have more complaint against booking.com through which i booked this hotel. i was charged more then the published tariff of the hotel which was displayed at the hotel. now what are the issues: 1. toilet seat was broken. commode was too dirty and brownish. 2. no 24 hrs hot water. they ask you to tell them when you need hot water during the day. they will then switch on central geyser. so you wait till you get hot water. 3. wi-fi is free but unless you ask they won't give password. 4. newspaper is free but they won't give in the morning. 5. i have booked 2 rooms with breakfast but they said my booking is not showing breakfast included in their software. i showed them my email of booking with breakfast. they asked me to talk to booking.com which i refused and asked them to talk rather or else accept my email. they allowed to have breakfast ultimately. 6. next day they said we can have buffet breakfast. only 3 items in breakfast, room had only chairs but no table to keep plates while having breakfast. first time seen such a room. the pictures they show on site are for the restaurant but not where breakfast is served. 7. hotel charged rs. 4,962/- for one day for 3 occupancy room. i booked 3 bed room but they gave only mattress without bed. 8. hotel charged for 2nd room for two guests for two days rs. 5,850/- all these are much higher then their published rates. 9. on first day they told us that they will serve breakfast in our room (first after refusing to give as our name didn't appear) since they didn't have any other guest in hotel except us or may be 1 or 2 more. 10. this hotel is not worth more then 1500/- type. don't book breakfast at all as it's just for name sake 3 items. i am disappointed with booking.

Cant even give a star to this place. review for santoor: 1. we could not find this place easily as they do not have your fabhotel board. 2. they were really warm and helpful at the reception during the welcome. 3. enter the room and horrible. i do need to list down all the things - bedsheet has red spots, blanket has yellow spots. we asked them to change the linen, the new blanket still is in a messy condition with spots and zip broken. regulator of the fan is broken due to which the speed cana€™t be managed. toilet is not clean, the jet spray is pasted by a cello tape, really? no toilet paper roll. no mineral water kept in the room and on requesting, he charged us for the same. mosquitoes in the room, but no repellent coil. last slide of the window of the washroom is open- hello outsiders and have a look at us! and yes, i do have proof images for all of these! 4. they did ask us to change the room, but well that was equally messy and the fabhotel website, well that is more fake! what images do you have of santoor on your portal? that is not even close to what a mess the room is. imagine a husband, wife and a young sister in law roaming around at 12.30, searching for a hotel - highly not acceptable