FabHotel A&M

Terrible experience! i absolutely regret staying with fab hotels a&m, banjara hills, hyderabad. smarika from fab hotels booked us in and forgot to mention my 11 y/o kid and we were given a room at 11 pm in the night with 2 separate beds. when asked for an extra bed we were asked to pay 600 more because they were not informed by smarika. she refused any help when called. but all thanks to mr. naveed who managed a smooth check in and i decided to stay in just because of him. next day our breakfast came in much earlier than we asked for and it all went cold. they don’t have a in house kitchen nor a microwave to warm up stuff. imagine having cold tea!! even simple cutlery took 45 mins to come. next day we get a call from another manager saying we won’t get any breakfast because “we had complained” about the earlier day. how disgusting was that! now if feedback is taken as complaint fab hotels certainly needs to restructure their service industry mindset. i had to call up cc and then they apologised and aligned the staff. we wanted to check out the same moment but the cc lady insisted we stay to avoid refund cut. had no choice but to avoid money loss! - [ ] the hotel doesn’t provide basic hotel asks like daily room cleaning service, bedding change, hot water kettles or tea coffee pouches. - [ ] daily water bottles are charged!! - [ ] lifts, bathroom fittings are also messed up. - [ ] the managers keep changing their duties and have no interest in the customers comfort except for mr. naveed and another one (cannot remember his name). - [ ] the bell boys are shabbily dressed and even rude at times.

The hotel's staff was quick to fulfill any special requests i had, making me feel valued as a guest.

The hotel's commitment to minimizing plastic waste was evident in their use of reusable and eco-friendly materials.

The hotel's spacious conference rooms were equipped with the latest technology, ensuring a successful business meeting.

The location of the hotel is perfect - close to all the attractions i wanted to visit. it saved me a lot of time and hassle.

I enjoyed sipping my morning coffee at the hotel's garden area. it was a serene way to start the day.