FabHotel Heritage Ruby

They don’t know how to deal with a old customer !! i went there many times but the lady manager is worst and don’t know how to deal with the customer . be careful! stay alert!

I booked this hotel for 3 nights at oyo. after booking and paying the entire booking amount i personally called the hotel to reconfirm my booking.they acknowledged my booking.but, when i reached the hotel with all my luggage, they started saying that they can't offer a room at the oyo price rate and asked double the booking amount in cash.when i refused they denied check in and started behaving very rudely.(especially a guy name rajesh at the reception). i called oyo customer care but after keeping on hold for over 1 hour at last their final resolution was to simply refunding me the paid amount. they won't bother about the harassment and the mental agony faced by the guest. the hotel's modus operandi is- 1. listing the hotel at the top page of oyo app at a very decent rate.once guest arrive after a long tiring journey and with family and luggage,they will take advantage of the situation and seek additional amount from the guest. 2. they insist on paying the additional amount in cash so that they can evade the tax. oyo should immediately delist such hotels from its app and also impose heavy fine for harassing the guest with unethical business practices. (if oyo need any material evidence i can provide the recordings of the conversations.)

Such a worst hotel in the city of joy. receptionist and hotel manager (with a beard ) is very rude and not even worth to do a job of customer care. even a single visitor is not allowed. i have travelled to entire country, stayed in 5 star to no star hotel but the customer relationship behaviour i have received here is the worst

The rooms of this hotel are good but you cannot meet any friend here. if your friend comes from outside to meet you, he will not be given entry. there is no arrangement for your driver. the staff also talks very rudely. the night rate is different and the day rate is different because couples come here during the day and pay for 2 hours. this is situated in a good colony, yet illegal business is done in this hotel. please avoid coming to this hotel.

Pathetic! the service is bad. the bedsheets and blankets are not cleaned properly. they don’t even give complimentary water bottles. who does that! rates are reasonable but the management is extremely bad. they should hire some educated staff and make them understand the very basics of hospitality. hotel khol liya, chalana nahi aata. why the hell are you guys in the hospitality industry if you don’t know how to give your customers a good stay experience. giving the reason that towel is not available because of heavy rain. and saying we only give one towel in a double occupancy room. god! just have some sense. pathetic losers!

The internal space and accessories of room as shown in internet while booking was not same as the room was provided. the actual room was very bad. nothing was there there to keep cloths, bags . table and chair was also not there. problem of water in bathroom, specially in the morning which is very much essential. this hotel should never be booked on the basis of the pictures provided in the site.