I like the rooms plus fod the vibe was also great. It was as expected experience.

The Beds make noise when you sit or get up. the Ground floor has no windows hence you get foul smells. broken mirrors. Not at all Happy as Fab Hotel Shifted me to this Hotel reasoning the Original hotel is booked is full total nonsense. How can it be full when I booked 2 days before and it was full amount paid. Not going to use Fab Hotels again

I have done bookings via fab hotels app. The staff here was not so supportive when asked about some query regarding stay and other things.

My stay at Hotel Marol Metro has been extremely disappointing right from the check-in. At the time of arrival, the front desk responsible person was not available. The staff initially told me all rooms were full and asked me to wait as the manager was in the washroom. Only after some time, the manager came and confirmed that my room was indeed booked in my name. This left a very unprofessional first impression. When I asked for drinking water, the staff first filled my own bottle with regular tap water. Only after repeatedly insisting did they provide a mineral water bottle. Later, when I asked for another bottle, they said only one free bottle per day is allowedwhich was never mentioned during booking. For the second bottle, they charged me 30 for a bottle that actually costs 20. On questioning, the reply was in hotel industry it will be service charge. This is nothing but overcharging and misleading guests. The room and amenities are far below expectations: Bedsheets and towels were dirty and seemed unhygienic. Mattress is of very poor quality so thin that you can actually feel the plywood of the bed while lying down. Very uncomfortable and unacceptable for a paid stay. Very small room with no wardrobe or newspaper. Bathroom door does not lock properly. No door mat was provided on the first day; the floor became very messy. Only after repeated requests on the second day did they finally provide one. Only two very small soap bars and a cheap shampoo sachet were provided, and that too after repeated requests for toiletries. TV remote was missing. To make things worse, breakfast was promised (with extra charges already paid), but it was not provided. On asking, the reception staff simply said contact Fab Express, the company from where you booked, for breakfast. This is completely irresponsible and unacceptable. On top of all this, every small service is overcharged. For example, when I asked for boot polishing, they charged me 100 which is around 2.5 times higher than the costliest rate outside. Clearly, the hotel is exploiting guests with unjustified charges. Shockingly, on the second day of my stay, they even asked me to check out, despite the fact that I had already paid for 3 days. Only after confirming with his team did the staff member come back and apologize, saying it was a mistake. Finally, at the end of my 3-day stay, the staff shamelessly requested me to post a positive review on their behalf, saying its a matter of my job and even offered to adjust the additional charges of breakfast and water bottles if I agreed. This kind of behavior is manipulative and unacceptable. Although the staff speaks politely, they clearly avoid providing the services promised at the time of booking, and whatever services they do provide come with unfair hidden charges. I strongly advise others NOT to book Hotel Marol Metro. You will end up feeling cheated by their misleading promises, unhygienic conditions, extremely poor amenities, overcharging practices, and unprofessional conduct.

My stay at this hotel was extremely disappointing. The room felt more like a jail cell than a place to rest. There was no ventilation at all, which made it suffocating and uncomfortable. On top of that, there were leakages all over the place, with water dripping and damp patches that gave off a terrible smell. The room was very small and cramped, leaving hardly any space to move around. The cleanliness was below basic standards, and the overall maintenance of the property seemed completely neglected. Even basic amenities were either missing or not functional. The atmosphere was gloomy, noisy, and far from relaxing. For the price being charged, the experience was unacceptable. I would not recommend this hotel to anyone looking for even the most basic level of comfort

Geyser was fault so couldn't get the hot water there. No parking space for vehicle. Drinking water was not available. Very short rooms.

Rooms were not at all near to the photos shown, very small and readers rooms, not cleaned, no drinking water provided. Staff is not helpful at all and very rude. Had very bad experience

Room had pungent(fungus) unbearable smell with no windows. No lift, staircase was split with pan parag.

I had a very disappointing stay at this hotel. The receptionist was extremely rude and unhelpful, which set a negative tone right from the start. The room conditions were unacceptable, the bedsheet was torn and the pillow covers were dirty, making it feel unhygienic and uncomfortable. For the price charged, I expected at least basic cleanliness and courtesy, neither of which were provided. Definitely not recommended, and I would advise others to look for better options nearby.

You are a bloody scammer. Told to cancel the booking but did not and top of that you did not refund. I did not stay in that filthy hotel but you still took my money.