I had a pleasant experience at my one hotel the atmosphere was very peaceful and the staff made me feel valued as guest a must stay for anyone visiting gurgaon

Everything was fine and it was a new property hence cleanliness was good and staff was also great

A beautiful hotel, very helpful and courteous staff. The breakfast was very good. Clean and comfortable rooms. The sleep quality in the room was very good. Modern bathroom facilities. Overall it was a very good experience.

The room was always absolutely clean, and the housekeeping staff was always smiling and always kind when coming to my room. Staff at the reception was kind and really helpful. They were able to solve all our problems, from ordering a pizza until booking airplane tickets. The hotel also offer a good service in its travel desk.

The stay was amazing and staff was very good but the food was pathetic and chicken pepper, chicken Schezwan and peanut was shit in taste. We could not even finish half of it and both of us had sickness after that. It's been 2 days and still we are not well

The location is good and the staff can be helpful , they even cleaned the room late at night when we asked. But the service overall is very inconsistent. There were times we didn’t get drinking water or even a menu card for 3+ hours, which was frustrating. The biggest issue, though, was with the late check-in. Our booking clearly mentioned “complimentary guaranteed late check-out”, which normally means the room will be ready and held for you without extra charges. But when we asked , even though rooms were available, the hotel said we would need to pay ₹800 extra just for 3 hours. This felt really unfair and misleading , like a trap set through vague promises by makemytrip and fabhotels. If something is mentioned as “guaranteed”, it should be honored. There was no mention of “subject to availability” or “hotel policies” in the booking. To add to that, the room condition was poor and lots of cockroaches, cigarette burn marks on furniture, and stained bedsheets. Overall, not a great experience, especially when you book through a big platform expecting things to be smooth.

It’s a very bad hotel, there are cockroaches here and there’s a strong smell throughout the hotel. The walls are also damp. I also have an interesting story with hotel: I went to their dining area to have a meal. As soon as the food arrived at our table and we started serving it, cockroaches came out from under the table and joined us for dinner.

First of all there is no hotel with such name, the name has been changed to The ONE Hotel. Cockroaches every where, even on dinner table in their cafe. Very unhygienic place. Cancelled my 1 week booking after spending 1 night. Dont book this hotel everyone.

I usually don’t leave negative reviews, but my experience at this hotel was beyond unacceptable. From the moment I arrived, the receptionist’s attitude was shockingly rude and unprofessional. Instead of welcoming guests with basic courtesy, they seemed irritated, dismissive, and completely disinterested in helping. I would never recommend this place to anyone. Stay away unless you enjoy being treated like you’re unwelcome.